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This topic contains 3 replies, has 2 voices.

Last updated by Lauren 1 year, 7 months ago.

Assisted by: Lauren.

Author Posts
October 2, 2024 at 2:33 pm

neilW-7

Background of the issue:
Hi, i tried to login to the website and the back end was WSOD. I contacted siteground support who have for now disabled the plugin

Here is the update from them can you advise please?

I've investigated the case and the problem with the wp-admin was produced by the sitepress-multilingual-cms plugin. When you tried to open the wp-admin panel of the website with that plugin active, the process that handles your request starts looping on looking for a non-existing file:

/home/customer/www/marauders-menshealth.org/public_html/wp-content/plugins/sitepress-multilingual-cms/res/js/.js

until it reaches the server timeout limits and gets killed. Note in the above path that there is no actual filename, just a ".js" extension.

My recommendation would be to try and reinstall the plugin and if the problem persists - consult with its developers who should be able to determine the cause of the problem and suggest a solution.

Symptoms:
site back end is only accessible if WPML is disabled

Questions:
How do i fix this error?

October 2, 2024 at 3:51 pm #16246646

Lauren

Please let me know once you have the staging site ready, and try deactivating ALL plugins except for WPML and see if it will still cause an error.

I have marked the next reply as private if you want to share credentials to the test site with me.

October 7, 2024 at 1:46 pm #16261813

neilW-7

Hi Lauren,

Sorry we didnt get to this yet, please keep this ticket open ill be in touch over the next day or two

thanks
Neil

October 7, 2024 at 5:01 pm #16263062

Lauren

No problem, just let me know once the migration is complete and we will continue working on it there. Thanks.