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Tagged: Exception
This topic contains 6 replies, has 2 voices.
Last updated by Andrey 1 year, 6 months ago.
Assisted by: Andrey.
| Author | Posts |
|---|---|
| October 8, 2024 at 9:26 am #16264604 | |
|
remcoE-2 |
Background of the issue: Symptoms: Questions: |
| October 8, 2024 at 2:21 pm #16265892 | |
|
Andrey WPML Supporter since 06/2013
Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
I'm sorry for the inconvenience you're facing. Can you please send screenshots or a short screencast to show the issue? I believe the problem occurs after specific steps. For example, when you create the page, translate it, and then the translation disappears when you visit the site. I see that the page you mentioned has been translated. |
| October 9, 2024 at 12:00 pm #16269876 | |
|
remcoE-2 |
Hi, No, the page is not translated. Look at this video: hidden link I flushed the cache of both WPLM and the website. |
| October 9, 2024 at 1:47 pm #16270739 | |
|
Andrey WPML Supporter since 06/2013
Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you for the screencast. It helped me understand the issue better. The behavior is unusual. Could you temporarily deactivate all the plugins except WPML and Avada and then test the issue again? In the WPML → Support section, what do you see in the "Advanced Translation Editor" and "Installer Support" sections? In the "Installer Support" section, please click on the "Check Now" button. |
| October 9, 2024 at 3:03 pm #16271392 | |
|
remcoE-2 |
I deactivated all my plugins except for Avada and WPML and the issue persists. Installer support: hidden link |
| October 9, 2024 at 3:05 pm #16271396 | |
|
remcoE-2 |
Nothing to see in the Advanced Translation Editor logs. |
| October 9, 2024 at 8:47 pm #16272429 | |
|
Andrey WPML Supporter since 06/2013
Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thank you for your feedback. Does this happen also with a newly created page? I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. |