[Closed] Remove translated Shop page that was not translated and wasn't manually created

Hi,

Thanks for contacting WPML forums support. Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

1) Please publish this draft shop page and translate it. After that, please go to WooCommerce-> Settings and check the selected shop page ID to make sure that it's the correct page.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi,

Thank you for contacting the support. I'm assigned this ticket and 'll try my best to help you further on the matter.

Since you've published the page and translation as of your last message, can you now set these to draft and see if it works?

To set a translation to the draft, you can switch from top admin bar to the other language and set the status of the desired page accordingly.

If that doesn't work, can you please try the following?

1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised.
2) Deactivate all plugins except WPML and String Translation.
3) Switch to a standard WordPress theme like 2021 or 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

Please let me know and I'll try my best to help you further on the matter.

Regards.

Sure, please take your time and feel free to share the information, so we can proceed further accordingly.