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This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is unable to update WPML on their staging site, which is separate from their main site where the WPML key is registered.

Solution:

If you're experiencing issues with updating WPML on your staging site, we recommend following these steps:

1. Log in to your staging/dev site.
2. Navigate to Plugins>>Add New>>Commercial tab.
3. Click on "Unregister WPML from this site".
4. Refresh the page.
5. Click on "Get a key for this site" and follow the instructions to generate a new site key (instructions here).
6. Copy the newly generated code.
7. Return to Plugins>>Add New>>Commercial tab.
8. Register the site with the new key.
9. Click on the *Check for updates* button to refresh the installer caches and get the WPML automatic upgrade links for the latest version.
10. Upgrade WPML plugins in the following order after a full site backup:
- WPML Multilingual CMS
- WPML String Translation
- WPML Media Translation
Check if the updates work as expected.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We highly recommend checking related known issues (here), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum (WPML support forum).

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 2 replies, has 1 voice.

Last updated by ivanK-23 3 months, 3 weeks ago.

Assisted by: Bigul.

Author Posts
February 12, 2025 at 9:19 am #16694874
February 12, 2025 at 9:31 am #16694910

ivanK-23

To clarify a bit more.
I have a staging site and i want to test the WPML updates there because everytime i update it my site breaks. and i want to test it first. But the plugins cannot update in the staging site. It is with hidden link and the regitered key is on hidden link.

February 12, 2025 at 9:51 am #16695200

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

As a WPML Multilingual Agency subscriber, you can create site keys for unlimited sites (including the staging sites) - https://wpml.org/purchase/

So please create a site key for your staging/dev site and register with it. You can try the following steps. Then make sure you are getting the expected results or not.

- Login to your staging/dev site
- Go to Plugins>>Add New>>Commercial tab
- Click on "Unregister WPML from this site"
- Refresh the page
- Click on "Get a key for this site" - hidden link
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key
- Click on the *Check for updates* button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches.

Then upgrade WPML plugins in the following order after a full site backup and make sure they are working as expected or not.

1) WPML Multilingual CMS
2) WPML String Translation
3) WPML Media Translation

--
Thanks!

Bigul

February 12, 2025 at 11:10 am #16695931

ivanK-23

Thanks its resolved!