Restored the site, but the WPML Menu become mess

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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 5 replies, has 1 voice.

Last updated by Paola Mendiburu 1 day, 2 hours ago.

Assisted by: Paola Mendiburu.

Author	Posts
November 21, 2024 at 5:00 am #16427244
kevinL-62	Background of the issue: I've just restored my multi-site to a previous version, where I had set the Menu and language information perfectly. I removed the Japanese in 'ja' and duplicated all new content in Japanese with the language code 'JP'. after this i backup, and made some changes I didn't want, so i do a restore. Symptoms: After restoring the site, the menu became a mess, with all translations assigned to English, and all the translation settings disappeared. Additionally, the WPML Menu sync shows a Timeout error. Questions: Why did the menu translations revert to English after restoring the site? How can I resolve the Timeout error in WPML Menu sync?
November 21, 2024 at 9:10 pm #16431095
kevinL-62	Dear Sris, Even worse now ... I tried to restore again, but now even some posts didn't apply the categories that I originally edited, even Home Page language connection were broken. (e.g. need to re-define the home page, and the original wpml translation connection were lost, I probably need to review one by one) Meanwhile I can't visit the Menu Sync as well, still timeout, but my server has already raised to the highest limit. Would like to have your advise ASAP as I originally planned to launch the site today.. Thank you so much!
November 22, 2024 at 10:53 am #16433327
kevinL-62	Dear Sirs, I tried to restore again.. This time! I am able to access the Menu Sync of WPML, and the language information of some posts didn't mess up. However I still face the Menu of translation being grouped into English, and if I do the Menu Sync , it will create thousand of menus. hidden link I am really urgent to launch the site, hope that i can have support help asap.thank you!
November 25, 2024 at 11:36 am #16439380
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Hi there! This is Paola and I hope you are well! It seems that there were a problem restoring the backup. Do you have a backup without the translations of the menu? Otherwise you will need to delete menu in english manually and do the translation again, or go to the corresponding menu change language and connect to menu.
November 26, 2024 at 12:07 pm #16444519
kevinL-62	Dear Paola, I actually fixed it previously, by deleting all the translated menus, and re-sync with WPML Menu Sync. HOWEVER, I just restored to another new backup, but the issue happen again! may I know how to know what's the problem, otherwsie I will have to do all these again after every restore? It will be very unacceptable and terrible to me. This is a urgent case for me since the page is on live. thank you so much!
November 27, 2024 at 9:00 am #16448127
Paola Mendiburu Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	But the problem is with the backup that you are restoring. How are you restoring the backup? Is there any backup where appears the menu correctly?