Hii, sorry previously I closed my ticket for the header and footer, but I just realize that I follow every step as you did but the Header and Footer are still not working. Please Help
1. To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/
2. I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
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I see that you're following the same steps, but there are some differences between the sandbox where my colleague tested and the staging site you provided.
Please try the following steps after creating a full backup of the database and website and let me know if that helps:
1. Update the Elementor and Royal addons plugins to the latest version
2. Switch temporarily to a default WordPress theme like Twenty Twenty-one
I'm also consulting our 2nd tier supporters about this issue and will update you with their reply.
1. Update the Elementor and Royal addons plugins to the latest version
2. Switch temporarily to a default WordPress theme like Twenty Twenty-one
Even if I seccussfully switched with Twenty Twenty-one Theme, I'm not going to use that theme for my website... what I need is to apply the translation of the custom header and footer in my current theme ( ShineTheme )
The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers for further investigation.
Alternatively, you can grant me permission to create the site copy from my side. For this, I’ll need to temporarily install the plugin called “Duplicator” or "All in One WP Migration" on your site to create the site clone.
I'm still investigating this issue on the local copy of your site.
I found that even the header template is translated with the WPML translation editor, the translation works on the front end after replacing the condition string as suggested by my colleague in the previous ticket.
I also noticed that if the Royal template post type is set to "Not Translatable", the custom header will show in all languages as you can see here: hidden link
But this is not the case in your site, even when I create a new custom header and set to display in the entire site, it's not showing in the default language.
This is also the same behavior when I switch your theme to a default WP theme.
Could you please tell me how you set the custom header on your site?
Also, are you able to add a new custom header to the default language?
This is a compatibility issue with the Royal addons plugin, kindly create a full backup then try the following workaround:
Please try the following steps after creating a full database and website backup:
- Go to your database manager (Like phpMyAdmin)
- Go to the SQL tab and run the following query:
UPDATE `wp_posts` SET `post_name` = 'user-header-customheader2id' WHERE `ID` = '36516';
UPDATE `wp_posts` SET `post_name` = 'user-header-customheader2ms' WHERE `ID` = '36517';
UPDATE `wp_posts` SET `post_name` = 'user-footer-customfooter2' WHERE `ID` = '36243';
UPDATE `wp_posts` SET `post_name` = 'user-footer-customfooter2' WHERE `ID` = '36254';
- Edit the wp-content/plugins/royal-elementor-addons/classes/utilities.php file
- find the following code (line 439):
Since the "Royal Elementor Addons" plugin is not listed on the WPML compatibility list for plugins https://wpml.org/plugin/, we suggest contacting the author and asking them to join our Go Global program so our compatibility team can work with them to make the plugin fully compatible with WPML.
