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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported two issues on their production site: URLs for French and Spanish product sub-menus were in English, and the French translation of some product or product category pages caused the search bar to disappear and display odd icons.
Solution:
We suggested the client to record a screen capture using Loom to better illustrate the issue. It was identified that the code blocks for the French header were broken, which likely caused the display issues. We recommended replicating the issue on a sandbox site for further debugging without affecting the production site. The client was also advised to create a separate staging environment with minimal plugins to isolate the problem. After navigating to specific admin pages and completing the translation, the header issue was resolved.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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This topic contains 5 replies, has 0 voices.

Last updated by sandraF-13 6 months, 4 weeks ago.

Assisted by: Kor.

Author Posts
January 13, 2025 at 7:08 pm #16590466

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I don't see any symbols in the French language hidden link yet. Am I looking at the correct staging site? hidden link

Screenshot_196.jpg
January 14, 2025 at 9:22 am #16591952

sandraF-13

Hi Kor,

This is the perfect replica of the site you see here : hidden link

Please share the private window so that I can share the credentials with you.

January 14, 2025 at 9:24 am #16591957

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've enabled the private reply option for you.

January 14, 2025 at 4:20 pm #16594020

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I navigated to this page hidden link and clicked on the French translation as shown in the attached screenshot.

Then, I click complete translation and header is fixed now hidden link . Could you check?

January 15, 2025 at 8:33 am #16595944
sandraF-13

Hi Kor,

Thanks A many, It got resolved finally...
but there is still one thing I can see with the search bar that is SEARCH (placeholder) SUBMIT button and Entire Site (default option) is not getting translates at all.

However, I have translated all the strings related to Search.. CAn you please take a look into this.

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/submit-button-and-entire-site-option-strings-not-getting-translated/

image (4).png
January 15, 2025 at 8:37 am #16596091

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Glad that helped. Since you've a new issue, I've split the ticket here https://wpml.org/forums/topic/submit-button-and-entire-site-option-strings-not-getting-translated/ so that we could follow up. As for this ticket, please mark is as resolved.

January 15, 2025 at 11:57 am #16596955

sandraF-13

Thanks Kor