SendCloud service point selection button disappears shortly after page loaded

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Last updated by edwinF-6 1 month, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
February 15, 2025 at 4:09 pm #16709314
edwinF-6	Background of the issue: I am trying to add a product to the cart and proceed to checkout to choose service point delivery. The issue can be seen on this page: hidden link Symptoms: The green 'Select Servicepoint' button disappears shortly after the page loads. When I deactivate WPML, the button stays visible. Questions: Why does the 'Select Servicepoint' button disappear after half a second? How can I keep the button visible without deactivating WPML?
February 16, 2025 at 10:05 am #16710330
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
February 17, 2025 at 7:28 pm #16716083
edwinF-6	Hi, Thanks for getting back. We decided to not use the service point option anymore. So, that also instantly solves the problem 😉