[Closed] Several diferent problems related to products

Hi there,

Thank you for your update, and I apologize for the delay. The past few days have been hectic, and with fewer people working on weekends, progress has slowed. However, things should move faster from now on.

I want to emphasize that our primary goal as supporters is to help our customers resolve their issues. Please rest assured that we have your best interests at heart, and that's a promise.

Now, let me clarify a few points:

Compatibility issues can arise depending on the plugin versions a site is using. Sometimes, the plugin versions may be outdated, or there may be conflicts with other plugins. Additionally, if the site is built in a custom way, it may require custom solutions (custom work or coding) that fall outside the scope of our Support Policy.

In such cases, it's not that we don't want to help; it's simply that custom work requires time and must be handled by a developer or by a WPML contractor (https://wpml.org/contractors/), as outlined in our Support Policy.

We are always happy to investigate and guide you in the right direction if custom work is needed, but unfortunately, we, as supporters, cannot perform custom work for customers, even if we are compensated. This is our Support Policy, and we are not permitted to undertake paid work for other clients.

As my colleague mentioned, we can offer support only through live chat (when you open a live chat session) or via a support ticket (like the one we are currently on). Our Support Policy does not allow us to handle support issues through phone calls, video calls, or email.

Regarding any error messages you may encounter, the more information you can provide upfront, the better and faster we will be able to address your ticket.

If you're experiencing critical or fatal errors, we need to see the full error message to understand the issue.

Sometimes, no messages appear initially, and additional steps are needed to find the error message. In such cases, we can enable the WordPress debug log and reproduce the issue to see if a more specific error message is generated.

To enable debugging, please edit the "wp-config.php" file in your WordPress directory and add the following lines:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Once this is done, please try to reproduce the issue again. You should be able to locate the debug log at: "https://cdn.wpml.org/wp-content/debug.log".

If there is any content in the debug log, please paste it on a site like pastebin.com and then share the link with us (only you and we will see the URL you share; it will be automatically hidden from others).

Relevant Documentation:
https://codex.wordpress.org/Debugging_in_WordPress

Regarding the import of products, it would be helpful to know where these products were originally exported from and in what format. Again, the more information we have upfront, the better we can understand the situation.

I wanted to take a moment to ensure I provided a prompt response that addresses the points you've raised. Currently, I'm unclear about the status of the site and the errors that are still occurring. While I cannot guarantee that we will be able to fix all issues (especially those requiring custom work), I am more than happy to take a look at the backend if you would like me to do so.

Alternatively, if you prefer to contact a WPML contractor who can offer you "live support," that is also an option.

Please let me know how you would like to proceed with this ticket. I will be waiting for your response.

Kind regards,
Mihai Apetrei