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This topic contains 1 reply, has 2 voices.

Last updated by Ilyes 1 year, 11 months ago.

Author Posts
August 14, 2023 at 1:50 pm #14197591

karloF-2

Good day,

When my language is set to Dutch, the shipping costs are calculated as expected. When I switch to English or German, the shipping method disappears. Please check the image attached. The billing details are the same in both cases. How can I set shipping costs the same in all languages?

Schermafbeelding 2023-08-14 om 15.46.08.png
Schermafbeelding 2023-08-14 om 15.45.36.png
August 15, 2023 at 4:36 pm #14204393

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

Thank you for contacting WPML support team,

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps

Could you please let us know what plugin you're using to set up your shipping methods and costs,

Depending on the plugin, there could be some parts missing translation, for example, if you are using the default WooCommerce shipping classes function, please read our WooCommerce Multilingual & Multicurrency guide here:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/#shipping-classes

If you need more help, please share your site's Debug information.

Here is how to get this information:

http://wpml.org/faq/provide-debug-information-faster-support/

Best regards,

The topic ‘[Closed] Shipping method disappears when language is switched’ is closed to new replies.