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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with strings not appearing translated and not being able to find these strings in the WPML String Translation menu.
Solution:
We recommend the following steps to resolve the issue:
1. Navigate to WPML > String Translation and locate the checkbox labeled "Look for strings while pages are rendered" at the bottom of the page. Enable this option, visit the front-end page where the missing string appears, and then return to WPML > String Translation to search for the string.
2. If the string is still not found in WPML > String Translation, it might be registered as admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance: https://wpml.org/forums/forum/english-support/

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 29, 2024 at 10:59 pm #15360686
robertoB-76	Tell us what you are trying to do? A lot of strings aren’t shown translated and I can’t find these strings on the String Translation menu Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
February 29, 2024 at 11:45 pm #15360695
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before this ticket gets assigned to my colleagues, I will try to help. The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin. IMPORTANT: Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated. Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue (sounds like you did this already so let's focus on finding the duplicates that are still NOT translated). 1. Please try this: Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up. 2. If you can't find them inside the WPML > String Translation, they might be added as admin text. This should be the normal process to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Please let us know how that goes. Kind regards, Mihai Apetrei