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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)
Tagged: ATE
This topic contains 13 replies, has 2 voices.
Last updated by Otto 11 months, 1 week ago.
Assisted by: Otto.
| Author | Posts |
|---|---|
| October 14, 2024 at 2:44 am #16283773 | |
|
eun-kwangH |
Background of the issue: Symptoms: Questions: |
| October 14, 2024 at 3:41 am #16283906 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi Eun-kwang, Thank you for contacting WPML support, I’m happy to help you with this issue. Based on your screenshot, I see the sentence is translated properly in ATE. Can you please replicate the issue on a clean installation of WordPress? You can access the admin area directly with this link Kindly follow the steps below: - Don’t restore your site there. Looking forward to your reply. |
| October 14, 2024 at 6:46 am #16284099 | |
|
eun-kwangH |
Hi Long, I just replicated the issue as directed, albeit simplified to focus on the issue itself. Please check out the link below: Regards, EK |
| October 14, 2024 at 7:23 am #16284209 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, The issue occurs on the sandbox site due to the plugin ACF Multilingual (ACFML) is missing. After I install/activate this plugin and re-translate the post, the shortcode content is displayed on the translation post as well. Looking forward to your reply. |
| October 14, 2024 at 7:56 am #16284305 | |
|
eun-kwangH |
Hi Long, I forgot to mention that I was not able to install ACFML in the sandbox. Now it allows to translate ACF labels and show them. I do not have any issue with this as ACFML is up and running in my site as well. However, the issue does not seem to be resolved in the post I added first. For example: 1. I would like "The area of Seoul" instead of "Seoul's area" However, I do not know how to make it happen. If a sentence begins with ACF shortcode, ATE omits the shortcode. Therefore, I cannot move around the shortcode and translations of plain text. Any thought? |
| October 14, 2024 at 8:12 am #16284343 | |
|
eun-kwangH |
Hi Long, For clarification of the issue, I duplicated your test and tweaked it. In Korean, it shows: I would like to translate it as: Check out hidden link |
| October 14, 2024 at 8:15 am #16284364 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, I understand the issue. I'm discussing this with our 2nd tier support and update you here when I have more information. Thanks. |
| October 24, 2024 at 2:09 am #16324029 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, After discussing this issue with our developer, we will implement a fix for this case. You will use the HTML tag to wrap the content with shortcodes in order to show them all in ATE, like this <span ate_segment="false">[shortcode_text] Foo [shortcode_text] Foo [shortcode_text] Foo [shortcode_text]</span> would it be convenient for you to use this solution? Let me know your feedback. Thanks. |
| October 25, 2024 at 1:19 am #16328648 | |
|
eun-kwangH |
Hi Long, Thanks for your follow-up which I have been waiting for. It works for certain cases but not for every case as I wanted. 1. It does not seem to work if I wrap a entire sentence. I have to wrap part of a sentence as in image #1 and #2. 2. However, the same approach does not work for another similar case, which I do not know the reason. It still segments in ATE as in image #3 and #4. 3. It does not seem to work properly for sequential shortcodes either. It still segments in ATE as in image #5 and #6. Please note that I deleted the translations and WPML cache (WPML>Support>Troubleshooting>Delete WPML Cache) before trying the proposed solution. I suspect WPML cache may not have been completely flushed, which I do not know how to. Also, I sometimes experienced time lags between modifications and reflections. If this is the case, can I know when I can try again? Other than that, I do not know the rule how the solution works yet. Can you please look into this one more time? Thanks. EK |
| October 25, 2024 at 2:32 am #16328836 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, It doesn't work because the solution isn't implemented yet. If you think it is good to use, I will inform the developer to implement it and you can use the code in the future. Looking forward to your reply. |
| October 25, 2024 at 3:02 am #16328885 | |
|
eun-kwangH |
Hi Long, I see. If it can work as you addressed, it would be great for me, as I can have more control over the translations. Please let me know the next steps. Thanks. EK |
| October 25, 2024 at 7:13 am #16329216 | |
|
Long Nguyen WPML Supporter since 02/2022
Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Sure, I will inform the development to implement it and update you here when it's done. Thanks. |
| June 2, 2025 at 4:21 am #17096203 | |
|
eun-kwangH |
Any update on this ticket? It's been quite a while but nothing heard back. |
| June 2, 2025 at 4:24 pm #17098758 | |
|
Otto |
Hello, Please apologize for the delay. The issue has been queued for the next development cycle. I can't promise it will be released with it, but the dev team is taking care of it now. Best Regards, |







