This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is using the Bedrock setup which disables plugin installation from the admin area, and they cannot access the commercial tab to add the key. They attempted to add the OTGS_INSTALLER_SITE_KEY_WPML to the .env file and made changes to wp-config.php, but they are encountering an error stating that the site key is invalid.
Solution:
We recommend checking the URLs in the database to ensure that only one is present and it matches in both places. The client should also verify that the domain added to their WPML account (http://wpml.org/account/sites/) is the correct main domain for the site. The error message indicates that the URL used for the WPML key does not match the expected value. If the client confirms that the URLs are correct and the issue persists, they should remove the constant
OTGS_INSTALLER_SITE_KEY_WPML
from wp-config.php or replace it with the correct value.
If this solution does not seem relevant, please open a new support ticket at the WPML support forum.
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Last updated by 1 year, 5 months ago.
Assisted by: Mihai Apetrei.
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