site not showing in full width

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client added a new translation language but the site was not displaying in full width like the other languages.
Solution:
We investigated the issue and found that the page structure in the new language was different from the original language. To resolve this, we:
1. Edited the original language page.
2. Made a minor change, such as adding a period.
3. Updated the page.
4. Reverted the minor change.
5. Approved the translation.
After following these steps, the homepage displayed correctly in full width for the new language.

Please note that this solution might not be relevant to your case, as it could be outdated or not applicable. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

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Tagged: Compatibility

This topic contains 6 replies, has 2 voices.

Last updated by Andrey 7 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
May 1, 2024 at 8:36 am
jonathanA-32	Hi, I just added one more translation languages but site not showing in full width like other languages. please have a look hidden link
May 1, 2024 at 9:05 am
May 1, 2024 at 1:57 pm #15584161
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello, I am Andrey, and I will be assisting you further. Could you please navigate to the Enfold settings, change the language to Polish, and then try to adjust the theme settings? I have also noticed that you have added some custom CSS to the theme settings. Please make sure that it does not cause this problem.
May 1, 2024 at 5:18 pm #15584586
jonathanA-32	I adjust the setting for polish languages and still not showing in full width hidden link
May 2, 2024 at 1:00 pm #15587342
jonathanA-32	its urgent . please fix this asap. some other support person from your team fix this issue for other translation languages , 2 month before
May 3, 2024 at 10:24 am #15590912
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. I will take a look and update you as soon as I know more. If I need to further debug the problem, I want to ask you about the possibility of replicating your site locally. For this, I'll need to install a "Duplicator" plugin on your site temporarily. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide me with the snapshot and send me the installer file and the zipped package you downloaded. Let me know how you feel about this.
May 3, 2024 at 12:12 pm #15591327
jonathanA-32	Its not recommended way, your other support person fix this issue for other translation languages earlier, i just added 1 more languages, you should need to fix in live
May 3, 2024 at 9:19 pm #15592824
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I delved deeper into the issue and discovered that the page structure in Polish differs from that in English. Consequently, I decided to update the translation of the homepage, which resolved the problem. Here's an outline of the steps I took to fix the issue: 1. I edited the page in English. 2. I made a minor alteration, such as adding a dot. 3. I updated the page. 4. I reverted the change. 5. I approved the translation. Following these steps, I was able to fix the homepage. Have a wonderful weekend!
May 6, 2024 at 1:02 pm #15597417
jonathanA-32	Thank you