Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

This topic contains 5 replies, has 1 voice.

Last updated by Andreas W. 3 months, 4 weeks ago.

Assisted by: Andreas W..

Author Posts
January 3, 2026 at 1:20 pm #17701432

juanR-50

I was working on a previous ticket, they contacted me but I had difficulty resolving it.
{"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/kolorguide.com","HomeURL":"https:\/\/kolorguide.com","Version":"6.9","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, e-landing-page, e-floating-buttons, elementor_library, elementor_snippet, viwec_template, etheme_mega_menus, etheme_slides, staticblocks, etheme_portfolio, product, product_variation, shop_order, shop_order_refund, shop_coupon, shop_order_placehold, rm_content_editor, rank_math_schema, elementor_font, elementor_icons","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.1","PHPVersion":"8.1.33","MySQLVersion":"10.6.19","ServerSoftware":"LiteSpeed"},"PHP":{"MemoryLimit":"4G","WP Memory Limit":"768M","WP Max Memory":"4G","UploadMax":"128M","PostMax":"128M","TimeLimit":"420","MaxInputVars":"10000","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.8.6","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"creame-whatsapp-me\/joinchat.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Joinchat","PluginURI":"https:\/\/join.chat","Version":"6.0.8","Author":"Creame","AuthorURI":"https:\/\/crea.me","TextDomain":"creame-whatsapp-me","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"Joinchat","AuthorName":"Creame"},"elementor\/elementor.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Elementor","PluginURI":"https:\/\/elementor.com\/?utm_source=wp-plugins\u0026utm_campaign=plugin-uri\u0026utm_medium=wp-dash","Version":"3.34.0","Author":"Elementor.com","AuthorURI":"https:\/\/elementor.com\/?utm_source=wp-plugins\u0026utm_campaign=author-uri\u0026utm_medium=wp-dash","TextDomain":"elementor","DomainPath":"","Network":false,"RequiresWP":"6.6","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"","Title":"Elementor","AuthorName":"Elementor.com"},"et-core-plugin\/et-core-plugin.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"XStore Core","PluginURI":"http:\/\/8theme.com","Version":"5.5.1","Author":"8theme","AuthorURI":"https:\/\/xstore.8theme.com","TextDomain":"xstore-core","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"XStore Core","AuthorName":"8theme"},"google-listings-and-ads\/google-listings-and-ads.php":{"Plugin Slug":"","WC requires at least":"10.1","WC tested up to":"10.4","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Google for WooCommerce","PluginURI":"","Version":"3.5.1","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"google-listings-and-ads","DomainPath":"","Network":false,"RequiresWP":"6.6","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"woocommerce","Title":"Google for WooCommerce","AuthorName":"WooCommerce"},"google-site-kit\/google-site-kit.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Site Kit by Google","PluginURI":"https:\/\/sitekit.withgoogle.com","Version":"1.168.0","Author":"Google","AuthorURI":"https:\/\/opensource.google.com","TextDomain":"google-site-kit","DomainPath":"","Network":false,"RequiresWP":"5.2","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"","Title":"Site Kit by Google","AuthorName":"Google"},"litespeed-cache\/litespeed-cache.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"LiteSpeed Cache","PluginURI":"https:\/\/www.litespeedtech.com\/products\/cache-plugins\/wordpress-acceleration","Version":"7.7","Author":"LiteSpeed Technologies","AuthorURI":"https:\/\/www.litespeedtech.com","TextDomain":"litespeed-cache","DomainPath":"\/lang","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"LiteSpeed Cache","AuthorName":"LiteSpeed Technologies"},"pro-elements\/pro-elements.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"3.32.0","PRO Elements tested up to":"","Name":"PRO Elements","PluginURI":"https:\/\/proelements.org\/","Version":"3.33.2","Author":"PROElements.org","AuthorURI":"https:\/\/proelements.org\/","TextDomain":"pro-elements","DomainPath":"","Network":false,"RequiresWP":"6.6","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"elementor","Title":"PRO Elements","AuthorName":"PROElements.org"},"seo-by-rank-math-pro\/rank-math-pro.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Rank Math SEO PRO","PluginURI":"https:\/\/rankmath.com\/wordpress\/plugin\/seo-suite\/","Version":"3.0.103","Author":"Rank Math SEO","AuthorURI":"https:\/\/rankmath.com\/?utm_source=Plugin\u0026utm_medium=Readme%20Author%20URI\u0026utm_campaign=WP","TextDomain":"rank-math-pro","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"Rank Math SEO PRO","AuthorName":"Rank Math SEO"},"seo-by-rank-math\/rank-math.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Rank Math SEO","PluginURI":"https:\/\/rankmath.com\/","Version":"1.0.260","Author":"Rank Math SEO","AuthorURI":"https:\/\/rankmath.com\/?utm_source=Plugin\u0026utm_medium=Readme%20Author%20URI\u0026utm_campaign=WP","TextDomain":"rank-math","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"Rank Math SEO","AuthorName":"Rank Math SEO"},"woocommerce-payments\/woocommerce-payments.php":{"Plugin Slug":"","WC requires at least":"7.6","WC tested up to":"10.3.0","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WooPayments","PluginURI":"https:\/\/woocommerce.com\/payments\/","Version":"10.3.1","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-payments","DomainPath":"\/languages","Network":false,"RequiresWP":"6.0","RequiresPHP":"7.3","UpdateURI":"","RequiresPlugins":"woocommerce","Title":"WooPayments","AuthorName":"WooCommerce"},"woocommerce-services\/woocommerce-services.php":{"Plugin Slug":"","WC requires at least":"10.2","WC tested up to":"10.4","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WooCommerce Tax","PluginURI":"https:\/\/woocommerce.com\/","Version":"3.3.0","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-services","DomainPath":"\/i18n\/languages\/","Network":false,"RequiresWP":"6.7","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"woocommerce","Title":"WooCommerce Tax","AuthorName":"WooCommerce"},"woocommerce-shipment-tracking\/woocommerce-shipment-tracking.php":{"Plugin Slug":"","WC requires at least":"3.0","WC tested up to":"7.3","Woo":"18693:1968e199038a8a001c9f9966fd06bf88","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WooCommerce Shipment Tracking","PluginURI":"https:\/\/woocommerce.com\/products\/shipment-tracking\/","Version":"2.2.0","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com","TextDomain":"woocommerce-shipment-tracking","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"WooCommerce Shipment Tracking","AuthorName":"WooCommerce"},"woocommerce-shipping\/woocommerce-shipping.php":{"Plugin Slug":"","WC requires at least":"10.1","WC tested up to":"10.4","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WooCommerce Shipping","PluginURI":"https:\/\/woocommerce.com\/products\/shipping\/","Version":"2.0.2","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-shipping","DomainPath":"\/languages\/","Network":false,"RequiresWP":"6.7","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"woocommerce","Title":"WooCommerce Shipping","AuthorName":"WooCommerce"},"woocommerce-shipstation-integration\/woocommerce-shipstation.php":{"Plugin Slug":"","WC requires at least":"10.2","WC tested up to":"10.4","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"ShipStation for WooCommerce","PluginURI":"https:\/\/woocommerce.com\/products\/shipstation-integration\/","Version":"4.8.3","Author":"WooCommerce","AuthorURI":"https:\/\/woocommerce.com\/","TextDomain":"woocommerce-shipstation-integration","DomainPath":"\/languages","Network":false,"RequiresWP":"6.7","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"woocommerce","Title":"ShipStation for WooCommerce","AuthorName":"WooCommerce"},"woocommerce\/woocommerce.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"WooCommerce","PluginURI":"https:\/\/woocommerce.com\/","Version":"10.4.3","Author":"Automattic","AuthorURI":"https:\/\/woocommerce.com","TextDomain":"woocommerce","DomainPath":"\/i18n\/languages\/","Network":false,"RequiresWP":"6.8","RequiresPHP":"7.4","UpdateURI":"","RequiresPlugins":"","Title":"WooCommerce","AuthorName":"Automattic"}},"mu_plugins":{"elementor-safe-mode.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"Elementor Safe Mode","PluginURI":"https:\/\/elementor.com\/?utm_source=safe-mode\u0026utm_campaign=plugin-uri\u0026utm_medium=wp-dash","Version":"1.0.0","Description":"Safe Mode allows you to troubleshoot issues by only loading the editor, without loading the theme or any other plugin.","Author":"Elementor.com","AuthorURI":"https:\/\/elementor.com\/?utm_source=safe-mode\u0026utm_campaign=author-uri\u0026utm_medium=wp-dash","TextDomain":"elementor","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"Elementor Safe Mode","AuthorName":"Elementor.com"}},"dropins":{"object-cache.php":{"Plugin Slug":"","WC requires at least":"","WC tested up to":"","Woo":"","Elementor tested up to":"","PRO Elements tested up to":"","Name":"LiteSpeed Cache - Object Cache (Drop-in)","PluginURI":"https:\/\/www.litespeedtech.com\/products\/cache-plugins\/wordpress-acceleration","Version":"","Description":"High-performance page caching and site optimization from LiteSpeed.","Author":"LiteSpeed Technologies","AuthorURI":"https:\/\/www.litespeedtech.com","TextDomain":"","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","RequiresPlugins":"","Title":"LiteSpeed Cache - Object Cache (Drop-in)","AuthorName":"LiteSpeed Technologies"}}},"theme":{"Name":"kolorguide","ThemeURI":false,"Author":"8theme","AuthorURI":"http:\/\/8theme.com","Template":"xstore","Version":"1.0","TextDomain":"xstore-child","DomainPath":"","ParentName":"Xstore"},"extra-debug":{"WPML(setup)":{"is-tm-allowed":true},"WPML":{"hide_upgrade_notice":"4.4.12","icl_capabilities_verified":true,"active_languages":["en","es","ja","pt-br","ru","zh-hans"],"interview_translators":1,"existing_content_language_verified":1,"language_negotiation_type":"2","icl_lso_link_empty":0,"sync_page_ordering":1,"sync_page_parent":1,"sync_page_template":1,"sync_ping_status":0,"sync_comment_status":0,"sync_sticky_flag":0,"sync_password":0,"sync_private_flag":0,"sync_post_format":0,"sync_delete":1,"sync_delete_tax":0,"sync_post_taxonomies":1,"sync_post_date":0,"sync_taxonomy_parents":0,"translation_pickup_method":0,"notify_complete":1,"translated_document_status":1,"remote_management":0,"auto_adjust_ids":1,"alert_delay":0,"promote_wpml":1,"automatic_redirect":0,"remember_language":24,"icl_lang_sel_copy_parameters":"","translated_document_page_url":"auto-generate","sync_comments_on_duplicates":0,"seo":{"head_langs":1,"canonicalization_duplicates":1,"head_langs_priority":1},"posts_slug_translation":{"on":1,"types":{"product":1},"string_name_migrated":true},"urls":{"directory_for_default_language":0,"show_on_root":"","root_html_file_path":"","root_page":0,"hide_language_switchers":1},"xdomain_data":"1","custom_posts_sync_option":{"post":1,"page":1,"attachment":1,"wp_block":1,"elementor_library":2,"e-landing-page":2,"mc4wp-form":1,"product":1,"product_variation":1,"shop_coupon":0,"shop_order":0,"staticblocks":1,"etheme_portfolio":1,"testimonials":1,"wp_navigation":1,"wp_template":1,"wp_template_part":1,"e-floating-buttons":2},"taxonomies_sync_option":{"category":1,"post_tag":1,"translation_priority":1,"elementor_library_type":0,"product_cat":1,"product_tag":1,"product_type":0,"shop_order_status":0,"product_visibility":0,"product_shipping_class":1,"portfolio_category":1,"testimonial-category":1,"pa_color":1,"pa_composition":1,"pa_lining-composition":1,"pa_other-info":1,"pa_shoes-size":1,"pa_size":1,"pa_washcare":1,"brand":0,"pa_standard-dyne-levels":1,"pa_capatch-strips":1,"pa_k-kand-coating-bar":1,"wp_theme":0,"pa_surface-tension-test-fluids":1,"pa_silicona-sleeves":1,"pa_1-2-x-16-wire-wound-lab-ro":1},"tm_block_retranslating_terms":"1","admin_default_language":"_default_","taxonomy_names_checked":true,"setup_complete":1,"ajx_health_checked":true,"st":{"db_ok_for_gettext_context":true,"WPML_ST_Upgrade_Migrate_Originals_has_run":true,"WPML_ST_Upgrade_Db_Cache_Command_2.4.2_2_has_run":true,"WPML_ST_Upgrade_Display_Strings_Scan_Notices_has_run":true,"WPML_ST_Upgrade_MO_Scanning_4_has_run":true,"WPML_ST_Upgrade_DB_String_Name_Index_2_has_run":true,"WPML_ST_Upgrade_DB_Longtext_String_Value_has_run":true,"WPML\\ST\\Upgrade\\Command\\RegenerateMoFilesWithStringNames_has_run":true,"WPML\\ST\\Upgrade\\Command\\MigrateMultilingualWidgets_has_run":true,"WPML\\ST\\MO\\Generate\\Process\\Status_has_run":true,"strings_per_page":10,"icl_st_auto_reg":"disable","strings_language":"en","translated-users":[],"WPML_ST_Upgrade_DB_String_Packages_2.4.2_has_run":true,"WPML_ST_Upgrade_DB_String_Packages_Word_Count_has_run":true,"sw":[],"WPML\\ST\\MO\\Generate\\Process\\Status_background_has_run":true},"default_categories":{"en":"1","pt-br":164,"es":165,"zh-hans":2772,"ja":2773,"ru":2774},"default_language":"en","setup_wizard_step":5,"admin_text_3_2_migration_complete_54a1f51b6474a221bfb7430ab2e1a2a7":true,"admin_text_3_2_migration_complete_3b219153b0239314449f33161a9bfae1":true,"admin_text_3_2_migration_complete_33f170abbaa42b32635b254852caf582":true,"translation-management":{"custom_fields_translation":{"title":2,"description":2,"keywords":2,"_edit_last":0,"_edit_lock":0,"_wp_page_template":0,"_wp_attachment_metadata":0,"original_post_id":0,"_wpml_original_post_id":0,"_wp_old_slug":0,"_icl_translator_note":0,"_alp_processed":0,"_pingme":0,"_encloseme":0,"_icl_lang_duplicate_of":0,"_thumbnail_id":0,"_wp_attached_file":0,"_wp_attachment_image_alt":2,"_elementor_page_settings":3,"_elementor_edit_mode":1,"_elementor_template_type":1,"_elementor_version":1,"_elementor_data":3,"_elementor_css":0,"_elementor_popup_display_settings":3,"_mc4wp_settings":3,"text_subscribed":2,"text_error":2,"text_invalid_email":2,"text_already_subscribed":2,"text_required_field_missing":2,"text_unsubscribed":2,"text_not_subscribed":2,"_backorders":1,"_crosssell_ids":2,"_default_attributes":0,"_download_limit":1,"_download_expiry":1,"_download_type":1,"_downloadable":1,"_file_paths":2,"_downloadable_files":2,"_featured":1,"_manage_stock":1,"_sku":1,"_stock":0,"_stock_status":1,"_sold_individually":1,"_subscription_length":1,"_subscription_period":1,"_subscription_period_interval":1,"_subscription_price":1,"_subscription_sign_up_fee":1,"_subscription_trial_length":1,"_subscription_trial_period":1,"_tax_class":1,"_tax_status":1,"_upsell_ids":2,"_virtual":1,"_visibility":1,"_weight":1,"_width":1,"_height":1,"_length":1,"_woocommerce_exclude_image":1,"total_sales":1,"_product_url":2,"_button_text":2,"_purchase_note":2,"_wcml_custom_prices_status":0,"_min_price_variation_id":0,"_min_regular_price_variation_id":0,"_min_sale_price_variation_id":0,"_max_price_variation_id":0,"_max_regular_price_variation_id":0,"_max_sale_price_variation_id":0,"attr_label_translations":0,"_per_product_pricing_active":1,"_pricing_rules":1,"_regular_price":1,"_sale_price":1,"_price":1,"_min_variation_regular_price":1,"_min_variation_sale_price":1,"_min_variation_price":1,"_max_variation_regular_price":1,"_max_variation_sale_price":1,"_max_variation_price":1,"_sale_price_dates_from":1,"_sale_price_dates_to":1,"_wcml_schedule":1,"_variation_description":2,"wcml_sync_hash":0,"wpml_language":0,"_product_attributes":0,"_children":2,"_subscription_limit":1,"_low_stock_amount":1,"_et_custom_tab1_title":2,"_et_custom_tab1":2,"_et_sidebar_state":3,"_et_sidebar_width":3,"_et_breadcrumb_type":3,"_et_breadcrumb_effect":3,"_et_footer_fixed":3,"_et_remove_copyrights":3,"_et_bg_image":3,"_et_bg_color":3,"_regular_price_USD":0,"_sale_price_USD":0,"_price_USD":0,"_min_variation_regular_price_USD":0,"_min_variation_sale_price_USD":0,"_min_variation_price_USD":0,"_max_variation_regular_price_USD":0,"_max_variation_sale_price_USD":0,"_max_variation_price_USD":0,"_sale_price_dates_from_USD":0,"_sale_price_dates_to_USD":0,"_wcml_schedule_USD":0,"_regular_price_BRL":0,"_sale_price_BRL":0,"_price_BRL":0,"_min_variation_regular_price_BRL":0,"_min_variation_sale_price_BRL":0,"_min_variation_price_BRL":0,"_max_variation_regular_price_BRL":0,"_max_variation_sale_price_BRL":0,"_max_variation_price_BRL":0,"_sale_price_dates_from_BRL":0,"_sale_price_dates_to_BRL":0,"_wcml_schedule_BRL":0,"_regular_price_MXN":0,"_sale_price_MXN":0,"_price_MXN":0,"_min_variation_regular_price_MXN":0,"_min_variation_sale_price_MXN":0,"_min_variation_price_MXN":0,"_max_variation_regular_price_MXN":0,"_max_variation_sale_price_MXN":0,"_max_variation_price_MXN":0,"_sale_price_dates_from_MXN":0,"_sale_price_dates_to_MXN":0,"_wcml_schedule_MXN":0,"rs_page_bg_color":0,"_yoast_wpseo_title":2,"_yoast_wpseo_bctitle":2,"_yoast_wpseo_metadesc":2,"_yoast_wpseo_metakeywords":2,"_yoast_wpseo_focuskw":2,"_yoast_wpseo_meta-robots-noindex":1,"_yoast_wpseo_meta-robots-nofollow":1,"_yoast_wpseo_meta-robots-adv":1,"_yoast_wpseo_canonical":0,"_yoast_wpseo_redirect":0,"_yoast_wpseo_opengraph-description":2,"_yoast_wpseo_google-plus-description":2,"_yoast_wpseo_twitter-title":2,"_yoast_wpseo_twitter-description":2,"_yoast_wpseo_focuskeywords":2,"_yoast_wpseo_opengraph-title":2,"_yoast_wpseo_opengraph-image":3,"_yoast_wpseo_twitter-image":3,"_yoast_wpseo_primary_category":1,"_yoast_wpseo_primary_product_cat":1,"footnotes":2,"viwec_email_structure":2,"rank_math_title":2,"rank_math_description":2,"rank_math_facebook_title":2,"rank_math_facebook_description":2,"rank_math_twitter_title":2,"rank_math_twitter_description":2,"rank_math_focus_keyword":2,"rank_math_canonical_url":0,"rank_math_robots":3,"rank_math_pillar_content":3,"rank_math_facebook_enable_image_overlay":1,"rank_math_facebook_image_overlay":1,"rank_math_twitter_use_facebook":1,"rank_math_twitter_card_type":1,"rank_math_twitter_enable_image_overlay":1,"rank_math_twitter_image_overlay":1,"rank_math_primary_category":1,"rank_math_primary_product_cat":1},"custom_fields_readonly_config":["title","description","keywords","_edit_last","_edit_lock","_wp_page_template","_wp_attachment_metadata","original_post_id","_wpml_original_post_id","_wp_old_slug","_icl_translator_note","_alp_processed","_pingme","_encloseme","_icl_lang_duplicate_of","_thumbnail_id","_wp_attached_file","_wp_attachment_image_alt","footnotes","_elementor_page_settings","_elementor_edit_mode","_elementor_template_type","_elementor_version","_elementor_data","_elementor_css","_elementor_popup_display_settings","viwec_email_structure","rank_math_title","rank_math_description","rank_math_facebook_title","rank_math_facebook_description","rank_math_twitter_title","rank_math_twitter_description","rank_math_focus_keyword","rank_math_canonical_url","rank_math_robots","rank_math_pillar_content","rank_math_facebook_enable_image_overlay","rank_math_facebook_image_overlay","rank_math_twitter_use_facebook","rank_math_twitter_card_type","rank_math_twitter_enable_image_overlay","rank_math_twitter_image_overlay","rank_math_primary_category","rank_math_primary_product_cat","_et_custom_tab1_title","_et_custom_tab1","_et_sidebar_state","_et_sidebar_width","_et_breadcrumb_type","_et_breadcrumb_effect","_et_footer_fixed","_et_remove_copyrights","_et_bg_image","_et_bg_color"],"custom_fields_translation_custom":[],"custom_fields_translation_custom_readonly":[],"doc_translation_method":"ATE","__custom_types_readonly_config_prev":[],"custom_types_readonly_config":[],"__custom_fields_readonly_config_prev":["title","description","keywords","_edit_last","_edit_lock","_wp_page_template","_wp_attachment_metadata","original_post_id","_wpml_original_post_id","_wp_old_slug","_icl_translator_note","_alp_processed","_pingme","_encloseme","_icl_lang_duplicate_of","_thumbnail_id","_wp_attached_file","_wp_attachment_image_alt","footnotes","_elementor_page_settings","_elementor_edit_mode","_elementor_template_type","_elementor_version","_elementor_data","_elementor_css","_elementor_popup_display_settings","viwec_email_structure","rank_math_title","rank_math_description","rank_math_facebook_title","rank_math_facebook_description","rank_math_twitter_title","rank_math_twitter_description","rank_math_focus_keyword","rank_math_canonical_url","rank_math_robots","rank_math_pillar_content","rank_math_facebook_enable_image_overlay","rank_math_facebook_image_overlay","rank_math_twitter_use_facebook","rank_math_twitter_card_type","rank_math_twitter_enable_image_overlay","rank_math_twitter_image_overlay","rank_math_primary_category","rank_math_primary_product_cat","_et_custom_tab1_title","_et_custom_tab1","_et_sidebar_state","_et_sidebar_width","_et_breadcrumb_type","_et_breadcrumb_effect","_et_footer_fixed","_et_remove_copyrights","_et_bg_image","_et_bg_color"],"__custom_term_fields_readonly_config_prev":["rank_math_focus_keyword","rank_math_description","rank_math_title"],"custom_term_fields_readonly_config":["rank_math_focus_keyword","rank_math_description","rank_math_title"],"custom_fields_editor_style":{"_et_custom_tab1_title":"line","_et_custom_tab1":"textarea","_et_sidebar_state":"line","_et_sidebar_width":"line","_et_breadcrumb_type":"line","_et_breadcrumb_effect":"line","_et_footer_fixed":"line","_et_remove_copyrights":"line","_et_bg_image":"line","_et_bg_color":"line"},"custom_fields_editor_label":{"_et_custom_tab1_title":"Custom tab title","_et_custom_tab1":"Custom tab","_et_sidebar_state":"Sidebar position","_et_sidebar_width":"Sidebar width","_et_breadcrumb_type":"Breadcrumbs Style","_et_breadcrumb_effect":"Breadcrumbs Effect","_et_footer_fixed":"Fixed footer","_et_remove_copyrights":"Disable copyrights","_et_bg_image":"Custom background image","_et_bg_color":"Custom background color"},"custom_term_fields_translation":{"thumbnail_id":1,"rank_math_focus_keyword":2,"rank_math_description":2,"rank_math_title":2},"taxonomies_readonly_config":{"translation_priority":1,"portfolio_category":1,"testimonial-category":1,"wp_theme":0,"elementor_library_type":0},"custom-types_readonly_config":{"attachment":1,"wp_block":1,"staticblocks":1,"etheme_portfolio":1,"testimonials":1,"wp_navigation":1,"wp_template":1,"wp_template_part":1,"elementor_library":2,"e-landing-page":2,"e-floating-buttons":2},"post_translation_editor_native_for_post_type":[],"notification":{"new-job":1,"include_xliff":0,"completed_frequency":3,"completed":1,"resigned":1,"overdue":1,"overdue_offset":7,"dashboard":true,"purge-old":7},"custom_fields_attributes_whitelist":{"_yoast_wpseo_focuskeywords":{"*":{"keyword":[]}},"footnotes":{"*":{"content":"Footnote"}},"viwec_email_structure":{"rows":{"*":{"cols":{"*":{"elements":{"*":{"content":{"text":""}}}}}}}}},"post_translation_editor_native":false,"custom_fields_encoding":{"footnotes":"json"}},"custom-types_sync_option":{"attachment":1,"wp_block":1,"elementor_library":2,"e-landing-page":2,"mc4wp-form":1,"product":1,"product_variation":1,"shop_coupon":0,"shop_order":0,"staticblocks":1,"etheme_portfolio":1,"testimonials":1,"wp_navigation":1,"wp_template":1,"wp_template_part":1,"e-floating-buttons":2},"language_selector_initialized":1,"languages_order":["en","es","pt-br","zh-hans","ja","ru"],"dont_show_help_admin_notice":true,"admin_text_3_2_migration_complete_3551547f2cb80db929ade56dd973137c":true,"xliff_newlines":2,"tm_xliff_version":"12","site_does_not_use_icl":true,"custom_posts_unlocked_option":{"product":0},"taxonomies_unlocked_option":{"product_cat":0},"doc_translation_method":"ATE","hide_how_to_translate":false,"store_frontend_cookie":"1","WPML_Translate_Link_Target_Global_State":true,"edit_languages_flag_migration":1,"just_reactivated":0,"show_translations_flag":1,"admin_text_3_2_migration_complete_aca0342fc91150247c7367ad1b655ad1":true,"admin_text_3_2_migration_complete_00b6c61b99d0c16022aeb1a4af6a595f":true,"admin_text_3_2_migration_complete_fbd4266dd1158a95daffc7fd3ed7016f":true,"admin_text_3_2_migration_complete_95a6f663196b929aa52e9177e37c4c43":true,"admin_text_3_2_migration_complete_217bc2cdf03c872a805cee81504fb074":true,"language_domains":{"pt-br":"pt-br.kolorguide.com","es":"kolorguide.com.mx"},"language_per_domain_sso_enabled":true,"translation_service":false,"admin_text_3_2_migration_complete_9e63db7e8b9754a2bea00cf7d45ac600":true,"admin_text_3_2_migration_complete_77eed2bfa388f6729766ad81c23643e9":true,"admin_text_3_2_migration_complete_c5253dc28221e9c5a7d58dc1f4d48eaa":true,"admin_text_3_2_migration_complete_3fcd140943d04e0b1841c25a0c6f2af1":true,"admin_text_3_2_migration_complete_27d9344704e0570a3120ab279ff37607":true,"admin_text_3_2_migration_complete_ebd9c63d725bf15e08a2aa10c9f41fcd":true,"theme_language_folders":null,"translated_document_status_sync":0},"installer":{"version":"3.1.14","repositories":{"wpml":{"api-url":"https:\/\/api.wpml.org\/","bucket-url":"https:\/\/cdn.wpml.org\/wpml-bucket-57.json","subscription":{"key":"05c7a7054d","key_type":0,"data":{"subscription_type":6719,"expires":"2027-01-01","status":"1","notes":"","order_id":"17699444","hasAutoRenewal":true},"registered_by":720,"site_url":"https:\/\/kolorguide.com"},"last-successful-subscription-fetch":"2026-01-02 07:46:31"},"toolset":{"api-url":"https:\/\/api.toolset.com\/","bucket-url":"not assigned","subscription":"","last-successful-subscription-fetch":"none"}},"instances":{"\/home\/smartoys\/kolorguide.com\/wp-content\/plugins\/sitepress-multilingual-cms\/vendor\/otgs\/installer\/installer.php":{"bootfile":"\/home\/smartoys\/kolorguide.com\/wp-content\/plugins\/sitepress-multilingual-cms\/vendor\/otgs\/installer\/installer.php","version":"3.1.14","args":{"plugins_install_tab":1,"site_key_nags":[{"repository_id":"wpml","product_name":"WPML","condition_cb":[{"wpdb":{"show_errors":false,"suppress_errors":false,"last_error":"","num_queries":91,"num_rows":0,"rows_affected":0,"insert_id":10913657,"last_query":"UPDATE `wp_options` SET `option_value` = \u00271\u0027 WHERE `option_name` = \u0027_transient_wpml_rest_api_status\u0027","last_result":[],"queries":null,"prefix":"wp_","base_prefix":"wp_","ready":true,"blogid":0,"siteid":0,"tables":["posts","comments","links","options","postmeta","terms","term_taxonomy","term_relationships","termmeta","commentmeta","woocommerce_payment_tokenmeta","woocommerce_order_itemmeta","wc_product_meta_lookup","wc_tax_rate_classes","wc_reserved_stock","e_notes","e_notes_users_relations","actionscheduler_actions","actionscheduler_claims","actionscheduler_groups","actionscheduler_logs","wc_category_lookup"],"old_tables":["categories","post2cat","link2cat"],"global_tables":["users","usermeta"],"ms_global_tables":["blogs","blogmeta","signups","site","sitemeta","registration_log"],"old_ms_global_tables":["sitecategories"],"comments":"wp_comments","commentmeta":"wp_commentmeta","links":"wp_links","options":"wp_options","postmeta":"wp_postmeta","posts":"wp_posts","terms":"wp_terms","term_relationships":"wp_term_relationships","term_taxonomy":"wp_term_taxonomy","termmeta":"wp_termmeta","usermeta":"wp_usermeta","users":"wp_users","blogs":null,"blogmeta":null,"registration_log":null,"signups":null,"site":null,"sitecategories":null,"sitemeta":null,"field_types":{"post_author":"%d","post_parent":"%d","menu_order":"%d","term_id":"%d","term_group":"%d","term_taxonomy_id":"%d","parent":"%d","count":"%d","object_id":"%d","term_order":"%d","ID":"%d","comment_ID":"%d","comment_post_ID":"%d","comment_parent":"%d","user_id":"%d","link_id":"%d","link_owner":"%d","link_rating":"%d","option_id":"%d","blog_id":"%d","meta_id":"%d","post_id":"%d","user_status":"%d","umeta_id":"%d","comment_karma":"%d","comment_count":"%d","active":"%d","cat_id":"%d","deleted":"%d","lang_id":"%d","mature":"%d","public":"%d","site_id":"%d","spam":"%d"},"charset":"utf8mb4","collate":"utf8mb4_unicode_520_ci","func_call":"$db-\u003Equery(\u0022UPDATE `wp_options` SET `option_value` = \u00271\u0027 WHERE `option_name` = \u0027_transient_wpml_rest_api_status\u0027\u0022)","is_mysql":true,"time_start":null,"error":null,"categories":"wp_categories","post2cat":"wp_post2cat","link2cat":"wp_link2cat","payment_tokenmeta":"wp_woocommerce_payment_tokenmeta","order_itemmeta":"wp_woocommerce_order_itemmeta","wc_product_meta_lookup":"wp_wc_product_meta_lookup","wc_tax_rate_classes":"wp_wc_tax_rate_classes","wc_reserved_stock":"wp_wc_reserved_stock","e_notes":"wp_e_notes","e_notes_users_relations":"wp_e_notes_users_relations","actionscheduler_actions":"wp_actionscheduler_actions","actionscheduler_claims":"wp_actionscheduler_claims","actionscheduler_groups":"wp_actionscheduler_groups","actionscheduler_logs":"wp_actionscheduler_logs","wc_category_lookup":"wp_wc_category_lookup"},"locale_utils":{},"footer_preview":false,"icl_translations_cache":null,"icl_language_name_cache":{},"icl_term_taxonomy_cache":null,"ROOT_URL_PAGE_ID":null},"setup"]}]},"delegated":true}}}}} Speed now Performance mobile 55 Dektop 60

January 3, 2026 at 1:41 pm #17701458

juanR-50

I've been working on it, but I don't see any progress. Thanks for the support, but I'm still at a mobile performance score of 25 and a desktop score of 60.

January 3, 2026 at 1:42 pm #17701459

juanR-50

????

January 3, 2026 at 2:00 pm #17701479

juanR-50

not answer, that is your support

January 3, 2026 at 2:03 pm #17701480

juanR-50

I am not satisfied with the damage caused to my website's speed or with the support I received, as their virtual support was unable to resolve the problem, and their human support is not responding. I require a refund.

January 3, 2026 at 2:26 pm #17701486

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Our apologies for the short delay in answering and the inconveniences with your website.

Indeed, I see the performance score of your website is currently far from ideal.

As a reference, please revise https://wpml.org/ on PageSpeed Insights.

You should see that this website currently has a mobile performance score of 60 and a desktop performance score of 94 while running the latest versions of WPML and our addons, plus many further plugins.

In fact, it might be that the low performance on your site might be even linked to another plugin, the used Child theme or Parent Theme, or error(s) on the site.

Can you please confirm if the score enhances significantly if you disable WPML for a short test?

If so, the issue is clearly linked to WPML, and I can offer to investigate this further, but it would be really helpful if you could set up a new staging site for this purpose.

Would this be possible?

- If not, please let me know, and we will try to find a different solution.
- If yes, please use the private reply form and provide me access to the site.

The private reply form looks like this:
hidden link

When replying again, click "I still need assistance."

Video:
hidden link

Please note that we are required to request this information individually for each ticket. We are not permitted to access credentials that were not specifically submitted on this ticket via the private reply form.

In case you still would like to ask for a refund, please use the form on the following webpage. Note that you have 30 days after purchase to ask for a refund, so we can still investigate and you could still request the refund afterwards, if still needed.

https://wpml.org/purchase/refunds/

Best regards,
Andreas

The topic ‘[Closed] slow system’ is closed to new replies.