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[Closed] Split: CTA translation issue

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This topic is split from https://wpml.org/forums/topic/the-site-is-crashing-after-updating-wpml-to-the-latest-version/

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Supporter timezone: Asia/Yerevan (GMT+04:00)

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This topic contains 3 replies, has 0 voices.

Last updated by Christopher Amirian 8 months, 1 week ago.

Assisted by: Christopher Amirian.

Author Posts
December 24, 2024 at 9:13 am #16543118

luiseP

Hello Christopher,

It seems the issue has been resolved after updating the three lines in the wp-config.php file!

However, I will run a complete site check to see if anything pages are still affected. In the meantime, could you please look into the translation issue? The content in the German version is not being translated properly. For example, on this page: hidden link, the first column displays the same information for both the title CTA and the text CTA.

Additionally, this page: hidden link hasn't been translated at all!

I sincerely appreciate your help and look forward to your response.
December 24, 2024 at 9:21 am #16543121

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Would you please follow the steps below for both pages?

- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.

If the issue persists, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Thanks.
December 24, 2024 at 10:25 am #16543269

luiseP

Hi Christopher,

Thank you for opening a ticket! Can we hop on to your chat feature, last time I contacted you via chat, and it will be easier and comfortable to exchange the information.

Let me know if that works for you! I also tried the steps you mentioned but no luck.

Also, on the edit page, I saw an warning message:

Warning: You are trying to edit a translation that is currently in the process of being added using WPML.

Please refer to the Translation Management dashboard for the exact status of this translation.

Not sure if it one of the conflict reasons! Looking forward to hearing from you!

Regards,
December 24, 2024 at 11:46 am #16543574

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

I will not be available on chat due to my other responsibilities during the holidays season, but you are more than welcome to open up a new chat to follow up with the issue while one of my colleagues will be there to help.

I can continue checking the website myself via ticket but it will take time as the reply time for a ticket is longer than chat and the holidays season makes it slower.

Thank you for your understanding. If you need my help, please provide the login information by setting the next reply as private and I can take a look into the page.

Thanks.

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