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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author Posts
July 7, 2023 at 12:40 pm #13968029

brigitteB-9

I can see this error on the "Installer Log"

Database error:
[Out of memory; check if mysqld or some other process uses all available memory; if not, you may have to use 'ulimit' to allow mysqld to use more memory or you can add more swap space]
SELECT IFNULL(end_users.end_user_id , site_keys.user_id) FROM wp_site_keys site_keys LEFT JOIN wp_icl_end_users end_users ON end_users.site_key = site_keys.site_key WHERE site_keys.site_key = BINARY 'h6vKvv6nlC' AND (site_keys.website_url = BINARY 'hidden link' OR site_keys.website_url = BINARY 'hidden link')

Database error:
[Out of memory; check if mysqld or some other process uses all available memory; if not, you may have to use 'ulimit' to allow mysqld to use more memory or you can add more swap space]
SELECT IFNULL(end_users.end_user_id , site_keys.user_id) FROM wp_site_keys site_keys LEFT JOIN wp_icl_end_users end_users ON end_users.site_key = site_keys.site_key WHERE site_keys.site_key = BINARY 'h6vKvv6nlC' AND ( TRIM(TRAILING '/' FROM site_keys.website_url) = BINARY 'hidden link' OR TRIM(TRAILING '/' FROM site_keys.website_url) = BINARY 'hidden link' )
O:8:"stdClass":2:{s:4:"info";a:1:{s:19:"site_key_validation";s:19:"Site key validation";}s:5:"error";s:21:"Site key not matching";}

July 7, 2023 at 12:49 pm #13968103

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Nothing that shows up in these logs is related to an error from or inside WPML.

Out of memory is probably referring to the server resources that, at some point, get consumed, so I recommend that you share these logs with the hosting support, too.

Please let us know how things go.

Kind regards,
Mihai Apetrei