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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate a button on their website.
Solution:
If you're experiencing issues with translating certain strings on your website, it's important to understand that the method of translation depends on how the strings are incorporated into your theme or plugin. Some strings might not be immediately visible to translation plugins if they are not properly internationalized. Here are the steps we recommend:

1. Navigate to WPML > String Translation. At the bottom of the page, check the option "Look for strings while pages are rendered." Then, visit the page where the string appears and return to WPML > String Translation to search for the string.

2. If the string is still not found, it might be categorized as an admin text string. You can find more information on how to locate and translate these strings here:

Please try these methods and let us know your progress.

Keep in mind that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Mihai Apetrei 2 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
January 21, 2025 at 10:26 pm #16620664

VH FP

Hello mate,
that thing is solved.

I have other issue here:

hidden link

I'm trying the translation of this button but no success!

Thanks!

January 21, 2025 at 10:28 pm #16620666

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there, and thank you for reaching out.

Certain strings may require a specific procedure to be located and translated.

Moreover, the proper method for translating strings greatly depends on how they have been incorporated into the theme/plugin. Some plugins might not even be written in a way where the coded strings are implemented in an "internationalized" way so that is why no multilingual plugin might be able to see the strings out of the box without some extra work upfront.

IMPORTANT: Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.

Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.

Please attempt both methods and check if either of them resolves the issue.

Method 1:

Navigate to WPML > String Translation, and at the bottom of the page, you will find a checkbox labeled "Look for strings while pages are rendered." You can enable (check) that option, then go to the front end to a page where the string is displayed, and afterward return to WPML > String Translation to search for that string and see if it now appears.

Method 2:

If you can't locate them within WPML > String Translation, they might be included as admin text strings.

This is the typical process for finding and translating admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings

Related documentation:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please keep me informed about your progress.

Mihai Apetrei