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This thread is resolved. Here is a description of the problem and solution.

Problem:
After deleting and re-adding a user, the client found that translations were visible, but upon opening the first form to translate, it did not function correctly.
Solution:
We recommend following these steps to resolve the issue:
1. Open your database administration tool (such as PhpMyAdmin).
2. Execute the following SQL commands:

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 1 WHERE `status` = 2

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 1;

UPDATE `{wpdbPrefix}_icl_translation_status` SET `status` = 10 WHERE `status` = 9;

Make sure to replace '{wpdbPrefix}' with your actual table prefix.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 32 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 5 months, 1 week ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
November 26, 2025 at 10:57 am #17611078

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+02:00)

Thank you so much for fixing. I've taken your website to analysis once again and will keep you updated.

December 3, 2025 at 8:05 am #17629501

amandaR-4

Hello,

I just want to inform you that we have updated the Production WPML plugin to the latest version.

December 3, 2025 at 1:08 pm #17630917

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: Europe/Vienna (GMT+02:00)

Hello there,

Thanks for sharing. Our devs logged into your website, and removed some WPML corrupted entries from the DB. Everything should be working as expected now. Can you please check and confirm?