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Last updated by Mihai Apetrei 1 year, 9 months ago.

Assisted by: Mihai Apetrei.

Author Posts
October 19, 2023 at 10:37 am #14613923

joseA-46

I still can't see the settings or support tabs in the plugin menu, so I can't share with you the debug information...

What's the next step? Thanks in advance.

October 19, 2023 at 10:41 am #14613929

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Can you please try this (or if you know that you have some custom access implementation through custom code or a plugin, please edit that accordingly):

IMPORTANT: PLEASE MAKE A FULL BACKUP OF THE SITE FIRST!

- Add the code below into the functions.php file inside the theme folder
- Load a frontend page (any page) just ONCE
- Remove the code from the functions.php file and see if anything changed in the backend and if you now see the missing tabs

//WPML -> PERMISSION -> RESTORE - RESET
// THIS performs a reset on icl capabilities (run once in  functions.php ):
// TO BE USED WHEN SOME WPML MENU IS NOT PRESENT OR AUTHORIZATION IS REQUIRED
// YOU CAN ALSO TRY to manually update "_wpml_inactive" in database to 0.

function wpmlsupp_1706_reset_wpml_capabilities() {
    if ( function_exists( 'icl_enable_capabilities' ) ) {
        icl_enable_capabilities();
    }
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Please let me know how that goes.

I will be waiting for your response.

Kind regards,
Mihai Apetrei