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Supporter timezone: America/Argentina/Buenos_Aires (GMT-03:00)

This topic contains 16 replies, has 0 voices.

Last updated by Otto 1 week, 4 days ago.

Assisted by: Otto.

Author Posts
August 2, 2025 at 2:07 pm #17290198

platinumC

can i give u ftp and u help...

August 4, 2025 at 1:53 pm #17293334

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Sure, I'll take a look.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.
It would be better to a testing site where the issue is replicated.

The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto