Split: Problem translating products when Cloudflare is active

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 18 replies, has 0 voices.

Last updated by jorgeM-44 23 hours, 35 minutes ago.

Assisted by: Andreas W..

Author	Posts
January 18, 2025 at 6:58 pm #16609678
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I was able to use an SSH tunnel with ngrok to expose my localhost install to the web but this does not solve the issue that Cloudflare does not allow me to register localhost domains, nor subdomains. We do sadly not have any test domains available yet for such purposes and I am consulting the second tier support about further possible steps. Please confirm: Did upgrading Cloudflare to a Business account solve the issue?
January 18, 2025 at 7:12 pm #16609685
jorgeM-44	Hi Andreas, Unfortunately, we don’t have the Business option for Cloudflare, as it costs $250 per month, which is too expensive for our current structure. At this point, it’s not a viable option for us. However, I still believe the issue is on Cloudflare side. If this issue concerns longer posts like the one I encountered earlier, I tested 6–7 products with the usual content today (the same content we’ve been using since the website’s launch), and it still didn’t work. This leads me to think that the problem isn't about the amount of information. What I’ve noticed is that when Cloudflare is off, translating the product twice in a row works fine. But with Cloudflare on, it doesn’t. Thank you. Best Regards, Jorge
January 18, 2025 at 7:22 pm #16609689
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I am really sorry about the confusion, but you actually said earlier: "Regarding Cloudflare, I’m on the Business plan, which costs $250 per month, and it offers a max upload size of 200MB per client (up from 100MB). While this is an improvement, the cost is quite steep for us. Additionally, I’m uncertain whether this change will actually resolve the issue we’re facing." Source: https://wpml.org/forums/topic/split-problem-translating-products-when-cloudflare-is-active/#post-16609507 After I asked if upgrading Cloudflare solves the issue, you said: "Unfortunately, we don’t have the Business option for Cloudflare, as it costs $250 per month, which is too expensive for our current structure. At this point, it’s not a viable option for us." I am confused at this point if you upgraded Cloudflare and whether it solved the issue or not. Could you please clarify? I am also sorry that I keep repeating myself, but as much as I would like to assist you, I cannot find a way to run tests for this issue, as Cloudflare requires a public domain. The only option for further tests would be that you provide a staging site that is connected to Cloudflare and has WPML registered. If you suspect too much data is being transferred from WPML/WCML, please install the following plugins and provide us details about the HTTP requests end to Cloudflare: https://wordpress.org/plugins/inspect-http-requests/
January 18, 2025 at 8:02 pm #16609757
jorgeM-44	Hi Andreas, I'm sorry but i'm using a translation plugin which may have distorted what I writted unfortunately. I never had the business plan. Way too expensive. We use the free version and never had another version. Do you want me to buy a domain so you can use it in your tests? I can do that if you prefer. Thanks. Best Regards, Jorge
January 18, 2025 at 8:09 pm #16609761
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	No worries, I am following up about a testing platform with the Second Tier Support and our Support Lead. For now, it might be really helpful if you could provide me again admin access to the live site so that I can try to obtain more information about the HTTP requests. The earlier provided credentials are not longer valid. The private reply form is enabled again.
January 18, 2025 at 10:11 pm #16609833
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	This issue seems not to be related to Cloudflare. Your site is using the wrong ATE ID which belongs to a different URL. Did you lately change the site URL from hidden link to hidden link? If so, did you create a new site key for your new site URL on wpml.org and register WPML again after changing the site URL?
January 18, 2025 at 10:14 pm #16609834
jorgeM-44	Hi Andreas, I didn't. Maybe when i added the staging site I did it wrong? Can it be the site key giving problems? How can I solve it? Best REgards, JOrge