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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the row layout was not displaying as full width despite being set to full width. This problem was suspected to be related to the Kadence theme update.

Solution:
We suggested that the client ensure the full-width setting is applied in the row block option in the default language first. Then, when translating or making edits, this setting should be copied correctly. We also asked the client to check if this behavior persists when creating a new page and to provide more information on how to reproduce the issue or where the default setting is coming from.

If you're experiencing a similar issue, we recommend checking if the full-width setting is applied in the default language and ensuring it's being copied correctly when translating or editing. If the problem persists, try creating a new page to see if the issue can be reproduced. If you're unable to resolve the issue, it might be due to an outdated solution or because it's not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

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This topic contains 11 replies, has 2 voices.

Last updated by Dražen 1 year, 3 months ago.

Assisted by: Dražen.

Author Posts
February 21, 2024 at 2:43 pm #15328805

Maciej

Ok, so assuming you found solution for this issue and it will work long term could you please help me with the second issue - mean these sections loosing the full width style on translated pages?

February 21, 2024 at 2:46 pm #15328825

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

let's continue with this new ticket for your 2nd issue.

Please go again to the sandbox website and let's check if the issue happens there:

- hidden link

Let me know,

Thanks,
Drazen

February 21, 2024 at 2:52 pm #15328864

Maciej

Nope. I checked it before. It works on your site does not on mine.

Just to let you know - it happens for all pages not only home page. And when the first translation was done it was the same - style were lost.

February 21, 2024 at 3:06 pm #15328967

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

Can you please create a new test page and share the steps with me on how can check the issue? I am not exactly sure where is this option being set.

Thanks,
Drazen

February 21, 2024 at 3:17 pm #15329035

Maciej

Sorry I am only ob mobile now.
But this is set on Row Layout Block - please see attached sreen.

On this test page I copied before this row layout so it it on the bottom.

IMG_6610.jpeg
February 22, 2024 at 8:38 am #15331785

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks, I am testing on your website with new test page, but I do not see the issue or am missing something.

URL: hidden link

- Set full width on default language on Row Layout Block
- Translate page
- Works fine
- Make a small change and re-trnaslate
- Looks fine

Please check and let me know.

Regards.
Drazen

February 22, 2024 at 10:49 am #15332803

Maciej

Ok. I do not understand that.

What I did - I copied all blocks from my home page to your test page, save, translate - looks fine -> hidden link

I duplicated my home page -> hidden link, make text changes, translate, save.
The problem is visible - doesn't look fine, and some section do not have full with style.

I went to EN page, made full witdh for those sections - saved.

Go back to PL page, edit text, save, re-translate, save. Problem occurred -> hidden link

February 22, 2024 at 11:11 am #15333018

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

can you please share a video of your steps, you can use a tool like LOOM.

I suspect you are manually editing pages and mixing translation methods, which then causes issues, which is expected as you should not mix the manual method and WPML editor, but only use one method, and if manually disable WPML editor.

Regards,
Drazen

February 22, 2024 at 11:41 am #15333231

Maciej

Here you are: hidden link

February 22, 2024 at 2:55 pm #15334236

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks, I checked and could see the issue, but this full width is set from somewhere else not from the row block option, since if you check it is not set to full width in the default language also, but it is showing as full width.

If you set this as full-width in the row block option in the default language and then translate/make edits, it stays like this, so this option is copied correctly, but I am not aware of where is "default" setting that is not being copied coming from or how to reproduce this issue, for example if you create new page.

Can you please check if it works like this for you and if can provide more info on how to reproduce the issue if the new page is created or from where this is set?

I have done tests on: hidden link

Let me know.

Regards,
Drazen

February 22, 2024 at 7:19 pm #15335460

Maciej

Drazen,

I am not sure what is going on here. There is no other way (which I would be aware of) to set this row layout to full width. When I was creating each of these pages I set it to full width every time I wanted to have it full width. NO IDEA why it is visible as "None" now, when in fact it is full width!

Maybe that is some bug in last Kadence update... I will check pages to see if they have this full width set everywhere is supposed to be set. Hopefully setting it again will help.

Thank you for your investigation.
Monika

February 23, 2024 at 8:11 am #15336296

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Monika,

That sounds good, maybe something set them off during migration.

Please check and let me know if re-settings them fixes the issue for you.

Regards,
Drazen