[Resolved] Split: Translated Custom Fields Returning Different Data
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with managing WPML credits across a multisite environment on WPEngine, which includes a main site and a child site, as well as staging and development environments. The client is unsure about the correct workflow for handling WPML credits when copying from production to staging and development environments.
Solution: 1. We requested the client to provide the full addresses of the domains currently available under their wpml.org account, including the protocol and whether they include WWW. 2. After receiving the necessary information, we cleaned up all previous instances of the client's sites, including duplicates and old domains. 3. We then linked all 6 URLs together to ensure that all credits and content are linked, preventing the creation of new instances. 4. We advised the client that no specific workflow is needed when moving sites between different environments, as long as the URLs remain linked.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
It turns out that we need to clean-up some instances of your sites that were created, these are duplicates and old domains that you used.
To make sure that we have the right domains, please tell me which domains you have available under your wpml.org account at the moment, and if they are the domains you are going to use from now on (Please include the full address including the protocol example : Https or http, does it have WWW or not) and then we will merge them all if possible into one at the server side and hide the domains that are NOT available, this will leave only one instance of each domain.
There are three environments (production, staging, development) with two sites as of this moment: hidden link hidden link hidden link hidden link hidden link hidden link
This is a multisite environment which will add new child sites in the future, so any solution you come up with will need to take that into consideration.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello again,
Thank you for your patience,
Here is a video explaining how we could go from here and what needs to be done the next time you add sub-sites: hidden link
After we ensure that all 6 instances are linked under the same organization, we could start cleaning any duplicates from our servers.
You can please create wpmladmin user on all 6 of them, make them accessible and let us know once linked? I could then verify with you if they were linked correctly.
The wpmladmin user/pass is available on all environments. The "Server Protection Details" for the dev environment follows the same pattern. If you need more info, please create a private reply for me to share.
Languages: English (English )French (Français )Arabic (العربية )
Timezone: Pacific/Easter (GMT-06:00)
Hello,
Thank you for your patience,
We have been able to clean up all the instances that were created previously.
From now on, we highly recommend to keep all 6 URLs linked together, this setting will ensure that all credits and content are linked, no more new instances to be added and no specific workflow to follow when moving your sites to different environments.
My primary question right now regards overwriting the Staging (STG) or Development (DEV) environments within the WPEngine admin. They refer to this as copying the environment.
In the attached image, you'll see the interface, in which case I will be checking the "All database tables and file system" option to ensure the site I'm working-on is identical to the Production environment I'm copying from.
Now, when I do this, I'm fairly certain that when I first visit the WPML admin section of the newly overwritten STG/DEV environment, it will give me some message asking if this is a copy of a site or if I've moved the site. And, I'm pretty sure that the site keys will be wrong as well.
Can you give me direction on this situation, how to approach it without disconnecting anything?
This way, each time you get this banner, you are telling WPML that you are still working on the same "organization" where all these sites are linked.
I hope that it clear, please let me know if you have any questions,
Best,
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