Split: Translations disappear in ATE

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This topic is split from https://wpml.org/forums/topic/translations-disappear-at-the-page-back-end/

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: ATE

This topic contains 19 replies, has 0 voices.

Last updated by Waqas Bin Hasan 15 hours, 27 minutes ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 4, 2025 at 12:07 pm #16666523
marinoD	Ok fine. I will transfer a current version as soon as possible and test there too. This probably won't be for today or tomorrow. Is it possible to put this onhold for a few days? Thanks!
February 6, 2025 at 5:02 am #16673513
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Sure, not a problem. Please let me know when you're ready, thanks.
February 6, 2025 at 8:11 am #16673829
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Additionally, when you check again on staging, can you please also tell if you previously migrated the sites between the 24th and 27th of January by any chance? If you did, do you remember the exact date? No urgency, just let me know along the previous one, when you're ready, thanks.
February 10, 2025 at 5:35 pm #16689103
marinoD	Hi Waqas I installed a full up-to-date image of the live website on the staging site. Today I wanted to make another small adjustment to the privacy statement page. It was 100% at first, but as soon as I added an extra line in the first paragraph, the translation came up at 54%. Not only the paragraph where I wanted to add the text had to be re-translated, texts further down the page (where I didn't change anything) also had to be re-translated. I then fully translated the page back and saved it that way. After this adjustment, the translation remained at 100% when I removed (as a check) the extra text again. But as soon as I changed something in another place, I had to translate the whole section again. Presumably because I set “I prefer bigger segments” for that page too. I had already set this on the other pages and apparently it is not taken over on other pages. So I had to translate it a second time. At this moment everything remains at 100%. Unfortunately I have not been able to make a screen recording of this. May I ask if you can check the pages on the staging site to see if everything is okay now? If my client makes a small change and then she has to translate everything again, she is going to pass this on to me anyway. Which again will cost me a lot of time. Thank you very much. Best regards,
February 11, 2025 at 8:00 am #16690193
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates, I'll check again and 'll get back to you accordingly.
February 12, 2025 at 5:10 am #16694031
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I'm trying to login to the staging site at hidden link this morning, but getting an "Invalid password" error (see attached). Please check on your side and if you need to provide new credentials, I've set your next reply as private. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
February 12, 2025 at 12:58 pm #16696455
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the access, I am working on this and 'll get back to you accordingly.
February 13, 2025 at 5:31 am #16699802
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I checked randomly different pages but didn't make any change, however, I noted that the setting for "I prefer bigger segments" remains intact, which I turned off (see attached). One thing I noted with the privacy page is, that I added new lines which were present in the ATE. I translated these, added more lines and repeated the process. All changes remained well. But one segment still losing the translation. I suspect this is the same case as it was with "Wie is Ellen?" page and perhaps it may be lurking in other pages. My apologies I couldn't check each page because it is a very cumbersome process. However, I'll circle back to my previous questions (by our team): - Did you previously migrated the sites between the 24th and 27th of January by any chance? Or any idea around when you did the last migration (except the one you just refreshed the staging a few days ago)? This is about migration like developed on staging and then migrated to production. - Is this same issue happening on the Live site? - Can you update WPML to latest 4.7 and String Translation to 3.3.0? But do not just update by uploading new version, which I can do myself. BUT, try the following steps: --- In your staging, go to Plugins -> Add New -> Commercial. --- Unregister WPML by clicking the unregister link. --- Then go to https://wpml.org/account/sites/. --- Delete the existing site key for this staging site. --- Create a new site key for this staging site. --- Then go back to Plugins -> Add New -> Commercial on your website. --- Click the register link and use the new sitekey (created above) to register. --- Then click "Check for updates" button, so it lists new versions in the table below this button. - Update WPML and String Translation to new versions. - Clear all caches and retry that privacy page or any other page. Please let me know, thanks.