Split: unable to overwrite translations with PTC

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to resubmit an already translated post via the translation dashboard and the option to override an existing translation is not offered, and the number of words to translate shows as 0.
Solution:
We recommend checking the settings in your translation dashboard. If 'Leave existing translations as they are' is selected, WPML will keep your current translations and will not overwrite them. To update translations and re-calculate the number of words, you should select 'Overwrite existing translations'. This setting is necessary especially if you have changed the translation engine.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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This topic is split from https://wpml.org/forums/topic/we-want-to-customize-ptc-promt/

Tagged: Translation Quality

This topic contains 21 replies, has 0 voices.

Last updated by Bruno Kos 5 months, 1 week ago.

Assisted by: Bruno Kos.

Author	Posts
November 20, 2025 at 10:19 am #17594826
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I do not see this here: hidden link I've translated the post "Hello world!" using PTC, then switched to Deepl, but I can overwrite it. Can you check my sandbox and tell me if you see the same and it is any different compared to your site?
November 20, 2025 at 10:46 am #17594997
felixL-7	Hi, please not that in our case, the post type in question only contains ACF fields, no Gutenberg editor in place. The blue box in your screenshot is not available and word count stays on 0. Once the post is fully deleted, it works again. You colleague Lucas Vidal has access to an dev instance of ours, you may have a look there? many thanks
November 20, 2025 at 11:07 am #17595195
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I've tried the same here: hidden link I've created a CPT and assigned field group to it, but it works again. Can you perhaps recreate this in my sandbox? As I am trying to determine if this is a bug in our system and not something specific to your site.
November 20, 2025 at 12:14 pm #17595448
felixL-7	I have recreated the situation on your sandbox. Please see and see screenshot above. I adjusted a couple of settings but I would guess that the tiggering change to recreat eteh issue taht under ACF > movies, I unchecked "supports editor" to diable Gutenberg for that post type.
November 20, 2025 at 3:43 pm #17596444
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Leave existing translations as they are keeps your current translations and WPML will not overwrite them. Overwrite existing translations replaces all translations with new ones. If you changed the translation engine, you need to use Overwrite existing translations and only then it will re-calculate number of words to translate. Did you revert the change? From my side, everything appears to be working as expected.
November 20, 2025 at 3:48 pm #17596470
felixL-7	You are right. For soem reason, the selction appears now. I cannot reproduce the issue, neither in your nor in our sandbox. Might have been a hickup in our deployment pipeline. I am sorry. Lets close the ticket for now, I will observe
November 21, 2025 at 6:11 am #17597408
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Thank you for the update. Glad to hear the issue is no longer reproducible. I'll go ahead and close the ticket for now. Please feel free to reach out if the issue reoccurs or if you need any further assistance.