Split: WPML didn't manage to translate the page

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This topic is split from https://wpml.org/forums/topic/many-duplicate-queries-on-the-website-specially-on-all-pages-in-french-version/

Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/

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Supporter timezone: Africa/Cairo (GMT+02:00)

Tagged: ATE, Exception

This topic contains 0 replies, has 0 voices.

Last updated by Osama Mersal 1 day, 5 hours ago.

Assisted by: Osama Mersal.

Author	Posts
December 12, 2024 at 3:29 am #16505918
bhavnaL	I was trying to update a page and I saw this error. WPML didn't manage to translate the page Further, I am having issues with translations now. I was translating a product in the French language by clicking on the plus icon, but the translation is not appearing on the frontend. And I am getting the above error every time now.
December 15, 2024 at 12:17 pm #16514819
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
December 16, 2024 at 9:08 am #16516323
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. Would you please share the login URL? I tried /wp-admin/, but it redirects to a 404 error page. Best regards, Osama
December 16, 2024 at 9:15 am #16516346
bhavnaL	Hi, I did send the login url for the staging website in the private message, can you please check. If you can't find it, could you kindly open the private message so that I can share it with you.
December 16, 2024 at 10:42 am #16516736
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, I've enabled the private reply. Please share the login URL. Thanks, Osama
December 16, 2024 at 1:22 pm #16517505
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I updated the WPML CMS and String Translations plugins to the latest versions. After that, I added the provided account as a translator and tried to update the home page translation, which worked correctly. (Kindly check the attached screenshot) Would you please let me know the steps to reproduce the issue? Best regards, Osama
December 16, 2024 at 1:31 pm #16517538
bhavnaL	Hi, After translating the page, when I go to the original page where it asks me to update, there most of the time I get this error message. I got it when clicking on the pencil also just before the page on the screenshot above appears. I hope you understood what I meant.
December 16, 2024 at 1:54 pm #16517646
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for your reply. I understand the issue, but I can't reproduce it. Please check if you can reproduce the issue on the staging site. Kindly check this hidden link">video. Best regards, Osama
December 16, 2024 at 3:28 pm #16518036
bhavnaL	Hi, In the screenshot, on all pages, when I updated the page "bracelets for me" the error happened. When I used classic translation editor, I was having trouble to save the translation and when I used the advanced classic editor, the error occurred.
December 16, 2024 at 3:31 pm #16518071
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Would you please test with the provided account? Also, please check with the private window. Best regards, Osama
December 16, 2024 at 3:43 pm #16518148
bhavnaL	Hi, I updated 4 pages on the staging website and it seems that the error is no longer there
December 16, 2024 at 4:00 pm #16518186
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, If the issue still happens on the live site, please try the following steps: 1- Go to WPML-> Translation Management-> Translators tab 2- Make sure that your account is set as a translator with the correct language pairs 3- Edit the page in the default language 4- Add "V2" to the title and update the page 5- Remove the "V2" and update the page 6- Click on the update translation icon and check if the editor will open correctly Best regards, Osama
December 16, 2024 at 4:39 pm #16518287
bhavnaL	Hi, At step 6 the editor did not open but instead the translations queue opened. I don't understand why I am facing so much issues, is it the way I translated things on the website?
December 16, 2024 at 4:40 pm #16518290
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Could you share the live site access details to check the issue? Best regards, Osama
December 16, 2024 at 5:01 pm #16518365
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I ran the troubleshooting functions to clear the WPML cache. Please use a private window and try to reproduce the issue on the live site using the provided account. Best regards, Osama