Stabilise [docs, website] URLs of translated versions

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Bug

This topic contains 8 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 8 months ago.

Assisted by: Christopher Amirian.

Author	Posts
December 5, 2023 at 5:00 pm #15001305
enneco-gotzonA	Hello WPML. This new help request is a direct continuation of the following previous fix attempt: <https://wpml.org/forums/topic/make-stable-the-urls-of-docs-belonging-to-translated-versions/>. As the issue persists, the explanations provided in that previous attempt are still relevant. Now, as a result of just adding and configuring a button in a new little section put on some web pages of the original English version —please, see attached screenshot—, many URLs related to docs and web addresses of the translated versions have, once again, vanish — link to a ZIP of screenshots of those vanished URLs: <hidden link;. As it is quite laborious to have to add, once and again, those vanished URLs, we would greatly appreciate if you could resolve this bug. Best wishes.
December 7, 2023 at 10:30 pm #15021595
enneco-gotzonA	I think it is worth to point out that, in many cases, the URLs corresponding to the translated version appeared recorded in the translation interface but, in the public interface of the website, instead of them, the original English URLs are displayed.
December 9, 2023 at 10:38 am #15028811
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, This is Christopher who was handling the previous ticket you mentioned. I already know what is the issue and I think I will be in a better position to continue. I already asked the second-tier support about this and they suspect it might be an issue that we are currently having with the Advanced Translation Editor which is under development. So we are going to wait for release of that fix. Meanwhile, please follow the steps mentioned in the next reply to again copy your website to our server as after setting the ticket to resolved in the previous one the copy was deleted. Thanks,
December 9, 2023 at 1:03 pm #15029221
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	If you provide me with the login info I will do the copying. Please make sure that the next reply is private. Thanks.
December 10, 2023 at 2:30 pm #15031327
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thank you. I managed to pass through the HTACCESS pass, but I could not access the wp-admin. Is it the same login? If not please also provide the wp admin login in the next reply and set it as private Thanks.
December 10, 2023 at 8:59 pm #15032221
enneco-gotzonA	Christophe, You are absolutely right. We apologize for having forgotten that, for security reasons, third parties cannot access our development website. Therefore, we believe that the most appropriate procedure is to re-clone our website on your server. If you agree, you can restart that cloning procedure. Thank you for your attention, and sorry for our forgetfulness. Best wishes.
December 11, 2023 at 10:49 am #15035681
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Thanks sure but at the moment the server is down and I do not have access. I suggest that we wait for the issue fix that will be available in ATE in the near future as the problem have seems to be similar to the one reported there. Thanks.
December 11, 2023 at 1:25 pm #15037547
enneco-gotzonA	Hi Christophe. Since about these matters you know and have much more experience than we do, we will follow your suggestion: wait to the release of that fix. Thank you.
December 12, 2023 at 7:41 am #15042605
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Thank you. Yes, I will inform as soon sI have an update.