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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing a lost connection to our server on your staging/dev site and are unsure whether to pick shared credits or not assign credits to restore the connection.
Solution:
First, it's important to understand that assigning credits to a staging/dev site does not use them as real credits. These are only used for the purpose of maintaining the connection and functionality of the staging environment. To restore the connection:
1. Choose to assign shared credits to your staging/dev site. This will not impact your real credit balance.
2. If the issue persists, it might be due to other underlying problems unrelated to credit assignment.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Andrey 3 weeks, 2 days ago.

Assisted by: Andrey.

Author Posts
March 12, 2026 at 10:03 am #17891630

christianB-211

Hi,

I have a staging/dev site in my account. Now the plugin says it has lost connection to your server. To restore the connection I have to pick between shared credits or to not assign credits. Given that I don't know your internal mechanisms when it comes to staging sites like if assign credits to a staging/dev site gets used as real credits or not I'm not sure what to pick here.

I'm also unsure if this is the proper way of restoring a connection to a dev/staging site or if it's due to something else

March 12, 2026 at 11:21 am #17891982

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I will be assisting you with the same ticket that you have submitted here:
https://wpml.org/forums/topic/staging-site-lost-connection/