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[Resolved] String not showing translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the translated strings for the Masterstudy LMS plugin were not showing on their website, despite having worked previously.
Solution: https://wpml.org/errata/l10n-php-performant-default-translated-strings-not-displaying-correctly/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 20 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 11 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
May 17, 2024 at 4:44 am

adrienR-7

String not showing translated

May 17, 2024 at 9:28 am #15638464

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I tried multiple things and can confirm the issue exists, so to further debug the issue, I would need to replicate your site on my localhost and perform further debugging.

Being so, can you please send me the package of wp-content and database backup, you can zip those files and share it with me using google drive.

Look forward to your reply.

Thanks
May 20, 2024 at 5:04 am #15643552

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The wp-content zip file is corrupted, can you please check and re-upload?

Look forward to your reply.

Thanks
May 21, 2024 at 9:53 am #15649476

adrienR-7

Hi Shekhar,
I can see the issue on my end. It looks like the path of this file below is too long: FineGrainedConversionValueMappings.php

If you press: ignore when the error is displayed, the extraction of the .zip will work fine. It does work on for me.

It is a google ads file: C:\Users\marly\wp-content\plugins\google-listings-and-ads\vendor\googleads\google-ads-php\src\Google\Ads\GoogleAds\V16\Resources\CustomerSkAdNetworkConversionValueSchema\SkAdNetworkConversionValueSchema\FineGrainedConversionValueMappings.php

So I think it will not cause any issue for your WPML investigation.

In case you need the file, I have uploaded it separately:
hidden link

Would you mind trying to press ignore and see how it goes? Hopefully it wil be fine.
I hope that's helpful.

Please let me know if you need anything.

Thank you very much.
Adrien
May 21, 2024 at 10:19 am #15649624

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

When I try to extract, the ignore option is not shown, so can you zip the fixed file and share the zip with me?

Look forward to your reply.

Thanks
May 23, 2024 at 4:30 am #15660150

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The problem still exists, can you upload the folder of themes, plugins and languages directly on the drive without zipping?

Look forward to your reply.

Thanks
May 23, 2024 at 8:13 am #15661169

adrienR-7

This is weird. Can you share with me the error?

I am now uploading those 3 folders on google drive without zipping.
I will let you know as soon as they are ready.

Can you let me know if you can download the themes folder without any issue while waiting for the 2 other folders?

hidden link

Thank you.
Adrien
May 23, 2024 at 8:30 am #15661341

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The theme folder is being downloaded properly now.

Waiting for other files.

Thanks
May 24, 2024 at 9:23 am #15666603

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I replicated your site on my localhost and by following the below steps it's working properly for me, so can you follow this steps:

- Login to your ftp
- Go to wp-content/languages/plugins/
Rename the following files:
- masterstudy-lms-learning-management-system-fr_FR.l10n.php
- masterstudy-lms-learning-management-system-fr_FR.mo
- masterstudy-lms-learning-management-system-fr_FR.po

After this clear your cache and test it.

I already made the changes and it's working on the site.

Let me know if this helps.

Thanks
May 24, 2024 at 9:51 pm #15669340

adrienR-7

Thank you very much for getting back to me so quickly!
I really appreciate you already made all the changes.

If I go to my website: hidden link and click on: S'inscrire (very top right) it means: Register eg: if you are a new user

I end up on this Register page: hidden link

Unfortunately the strings are still in English. Except 2 as you can see here:
hidden link

Do you get that on your end by loading my website?

I have checked the translated string in French and as you can see it should be fine:
hidden link

Thank you very much in advance.
Have a nice day.
Adrien

Sans titre-1.jpg
May 25, 2024 at 1:56 am #15669507

adrienR-7

Actually the 3rd red cross is correct.
Not sure why only some words are translated.

Thank you Shekhar.
May 25, 2024 at 7:04 am #15669667

adrienR-7

I wonder if a conflict can come from the Loco plugin that I had installed in the past before installing WPML?

inside: /home/adrienro/masterclass.adrienrollet/wp-content/languages
May 26, 2024 at 7:05 am #15670632

adrienR-7

Hi Shekhar,
Problem solved!!

I went through a bunch of forums and tried a lot of things to refresh the translations.
I can't tell you what exactly worked as I pressed a lot of buttons but, all good, you don't need to you worry about my issue anymore.

Thanks a lot for your help.
Adrien
May 26, 2024 at 7:28 am #15670639

adrienR-7

Actually it is partially solved but at least I know what is helpful.

WPML > String Translation > Auto register strings for translation

If I click on the option called: Look for strings while pages are rendered, the translation looks perfect here for example: hidden link

But if I turn off this option the translation doesn't work anymore.
I hope that will be a big help in your investigation.

Cheers,
Adrien
May 27, 2024 at 5:01 am #15671946

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I can see the issue, infact I see the previously fixed issue is also back, being so, I have asked for feedback from our 2nd tier team regarding this issue and will update you as soon as I have anything to share with you.

Thanks