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This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 8 months ago.

Assisted by: Osama Mersal.

Author Posts
October 16, 2023 at 11:39 pm #14589171

miraN-2

When I activate the string translation plugin, the Arabic interface of the site does not work. Only the loading icon is visible. When I disable the plugin, the Arabic interface of the site works. I want to fix this situation because string translation is an important plugin that I need to constantly translate for the Arabic interface. can you help me?

October 17, 2023 at 7:43 am #14590561

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please provide me with the WordPress debug.log; this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for the following line:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then, try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory.
It would be great if you could paste your debug.log to https://pastebin.com/ and provide me with that link!

Best regards,
Osama

October 18, 2023 at 7:32 am #14599603

miraN-2

It was false and I change it to true but it doesn’t work sir, still same issue.

October 18, 2023 at 7:36 am #14599615

miraN-2

And I about to publish my website in sa two days later I need emergency help

October 18, 2023 at 7:38 am #14599659

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 25, 2023 at 7:34 pm #14664505

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for the access details. I checked the issue and found the string causing it. (Kindly check the attached screenshot)

I deleted this string's translation, which fixed the issue. Please check if the Arabic site works correctly. (hidden link)

I noticed that the "WooCommerce Multilingual & Multicurrency" plugin is deactivated on your site. Please note that this plugin is required for translating WooCommerce correctly.
Kindly check our WooCommerce guide. (https://wpml.org/documentation/related-projects/woocommerce-multilingual/)

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

October 25, 2023 at 7:34 pm #14664507

miraN-2

I texted admin username and password did it receive you

October 25, 2023 at 7:35 pm #14664509

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Yes, I received them and fixed the issue. Please check my previous reply.

Best regards,

October 26, 2023 at 11:45 pm #14674625

miraN-2

ITs working sir thank you so much