String translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with translating the string "Recently Viewed Products" in the Astra theme or its addon plugin, follow these steps.
Solution:
First, navigate to WPML > Theme and plugins localization and select 'Scan strings in the theme and plugins'. After scanning, go to WPML > String Translation and search for the strings you need to translate. If you can't find the string "Recently Viewed Products", ensure you are searching under the domain "astra-addon". Once you find the string, translate it accordingly. For more detailed guidance, refer to our documentation on finding strings that don't appear on the String Translation page.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by vaninaD-2 1 day, 2 hours ago.

Assisted by: Long Nguyen.

Author	Posts
November 19, 2024 at 10:15 pm #16421789
vaninaD-2	Background of the issue: I translated the string "Recently Viewed Products" to French using WPML's String translation feature. I saved the translation, and it seems fine. Symptoms: The translated string does not appear on the product's page, even after clearing the cache. Questions:
November 20, 2024 at 2:11 am #16422138
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Vanina, Thank you for contacting WPML support, I’m happy to help you with this issue. I check the elements on your site and see that the section "Recently Viewed Products" is created by the Astra theme or its addon plugin. So I suggest you go to WPML > Theme and plugins localization > Scan strings in the theme and plugins. Then go to WPML > String Translation > Search for the strings and translate them all. Refer to the documentation https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Looking forward to your reply. Thanks
November 20, 2024 at 2:31 am #16422147
vaninaD-2	Hi Long, thank you for your reply. I tried what you suggest yet I cannot find the string under Astra or Astra-addon. It only shows up as Woocommerce string, and it is translated. It's just that it doesn't show on the website.
November 20, 2024 at 2:38 am #16422151
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site so I can take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Looking forward to your reply. Thanks
November 20, 2024 at 3:29 am #16422167
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I can search for the string "Recently Viewed Products" under the domain "astra-addon" on the String Translation page and it isn't translated. After translating this string, the translation is displayed in French as well. Thanks.
November 20, 2024 at 12:51 pm #16424737
vaninaD-2	Thank you so much Long, I don't know why I could not find it!