[Waiting for user confirmation] Strings missing for a specific plugin

Hello there,

It is possible that the strings you translated aren't the ones being loaded in the front end. We can try to scan the site for more strings to see if you can find new strings and fix the issue by translating them.

Please go to WPML -> String Translation and enable the option "Look for strings while pages are rendered", then visit the page in which the texts are located and go back to the String Translation, refresh the page and check if you'll be able to locate new strings now. (Please don't forget to uncheck the option "Look for strings while pages are rendered" once you're done). Translate the new strings and see if it gets the issue fixed.

If it doesn't work, can you please give me an example of a string that is not translated?

Also, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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Please, let me know if you need any additional details. Have a nice day.

Hi Srecko,

I apologize for the confusion in my previous response. I now understand that you're trying to locate and retranslate the specific strings in Serbian Latin without creating a separate language.

I've tested a few steps, but unfortunately, the issue persists, and I suspect it could be a compatibility or conflict problem affecting the translation of these strings.

To further investigate and pinpoint the cause, I’d like to request your assistance in replicating the issue in a sandbox environment. Here’s how we can proceed:

1- Install Essential Components Only: Please log into the sandbox using the following link: hidden link and install your theme along with only the necessary plugins to replicate the issue. Avoid importing the entire site.

2- Set Up the Page and Configurations: Recreate the setup that is causing the string translation issue, focusing on just the problem at hand so we can debug the issue in a simpler environment.

3- Notify Us Once Done: Let us know through this ticket once the issue is replicated in the sandbox, and I will continue the investigation.

This will help us determine if it’s indeed a compatibility issue and allow us to address it properly.

Thank you for your patience and cooperation. I look forward to your update.

Best regards,
Mateus

Hello Srecko,

Thank you for your continued patience.

To clarify, what you're aiming to do—converting Serbian Cyrillic into Serbian Latin is known as transliteration, which is different from translation. WPML is designed specifically for translating content from one language to another, for example, translating English to Serbian. Unfortunately, WPML does not currently support transliteration directly.

If you need to transliterate content from Cyrillic to Latin script, I recommend exploring third-party solutions or plugins that focus on this specific functionality. This would allow you to maintain both Serbian variations without needing to create a custom language or manually retranslate all strings.

Thank you for your understanding.

Best regards,
Mateus