Strings not translated for Icegram Express plugin - WPML

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Tagged: Documentation request

This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 9 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
November 8, 2023 at 5:14 pm #14759761
Simone Bianchelli	Tell us what you are trying to do? I have translated some strings of the Icegram Express plugin but the text continue to be untranslated. For example i have translated the message that user will be prompted after the user hit subscribe button (sidebar widget) and it still remains in English (see screenshots). Other problem: im not able to find some messages to translate. For example after the user subscribe using the widget receive the following email: "Hi ..., Just one more step before we share the awesomeness from DigiTalking! Please confirm your subscription by clicking on this link Thanks!" Or the welcome message you can see in the screen digitalking3.jpg I also clicked on Translate texts in admin screens but not able to find here too. Is there any documentation that you are following? No Is there a similar example that we can see? No What is the link to your site? hidden link
November 9, 2023 at 11:48 am #14765979
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thanks for contacting WPML Support. If the "Icegram Express" plugin has been properly configured to support translations, then the texts should be available for translation in the String Translation section. Kindly be informed that the plugin is not listed in our compatible plugin directory. Therefore, it could be a compatibility issue as well. Could you please follow the guidelines provided in the documentation below and see if it helps in locating the text? - https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Please let me know if that helps or if you need further assistance in this matter. I will be happy to help. Best regards, Prosenjit
November 9, 2023 at 12:57 pm #14767083
Simone Bianchelli	Thanks for the helpful link, i will see and maybe open a support ticket on Icegram plugin support at WP and ask for compatibilty.