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[Resolved] stripe issue

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This topic contains 3 replies, has 2 voices.

Last updated by Dražen 1 year, 9 months ago.

Assisted by: Dražen.

Author Posts
September 5, 2023 at 8:32 pm #14347391

annas-27

as you can see in the images uploaded, we set the parameters of all languages English, spanish and portuguese and us dolar, euro (image 2,3) and real brazil currencys. When i get to checkout mode, the stripe not work (image 1), but if i change the same checkout with the same product to spanish language the stripe works as you can see in the (image 4).
I can not find the issue.
thanks

Screenshot_4.jpg
Screenshot_3.jpg
Screenshot_2.jpg
Screenshot_1.jpg
September 7, 2023 at 6:14 am #14355965

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us.

1) I do not understand completely, for which currency stripe doesn't work? Only Euro?

2) Do you have a staging site where we could check this issue further safely?

Regards,
Drazen
September 7, 2023 at 10:45 pm #14363043

annas-27

I deleted the live stripe keys from the payment and strip now works. But i dont know if it charges in brazilian real currency or in the clients choice.
September 8, 2023 at 6:12 am #14363555

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

glad to hear it works.

I would suggest checking it further and if you still need our help with new issue, let me know and I can open a new ticket for you or you can start a new chat and we will be glad to help.

Regards,
Drazen