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This topic contains 10 replies, has 2 voices.

Last updated by steveD-17 1 year, 4 months ago.

Assisted by: Kor.

Author Posts
September 2, 2023 at 2:18 pm #14330323

steveD-17

hidden link

the languages are not showing svg pictures in footer on all my website.

Capture d’écran 2023-09-02 à 21.17.29.png
September 4, 2023 at 9:22 am #14334867

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

September 5, 2023 at 3:40 pm #14345973

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm getting "Error: The password you entered for the username wpml is incorrect". Could you please double check?

September 5, 2023 at 4:00 pm #14346153

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. When I deactivated the LiteSpeed Cache plugin, this fixes it. Could you check?

September 5, 2023 at 4:02 pm #14346161

steveD-17

yes but i really need the cache plugin

September 5, 2023 at 4:04 pm #14346171

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

There is an option in that cache plugin that is causing this. Could you check on it? Or you can check with the LiteSpeed Cache plugin support for further assistance.

Let me know how it goes.

September 13, 2023 at 12:45 pm #14390331

steveD-17

no i don't know... i think i will stop work with you next year i change translation plugin because all your supports is bad for me right now. i open many ticket and it's allways bad support and the solution that you provide to me is to make it myself all the time that's crazy... i don't understand...

September 13, 2023 at 2:06 pm #14390737

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us.

I want to express my apologies for any inconvenience and dissatisfaction you may have experienced with our support services. I have proactively addressed the problem related to your cache plugin to provide a solution.

September 13, 2023 at 2:10 pm #14390745

steveD-17

i have contacted lscache 3 time and no answer. i don't understand the support from them...

September 13, 2023 at 2:13 pm #14390753

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

I regret to learn about the challenges you've encountered with Lscache Support. Nonetheless, could you kindly verify whether the footer language switcher icons are now displaying correctly? If the issue has been resolved, please mark this ticket as "resolved".

September 13, 2023 at 3:03 pm #14391027

steveD-17

oh yes it's fixed thank you so much kor