template on second language is completly different during check-out payment

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where the checkout/payment template on your website appears differently when viewed in a second language.
Solution:
We recommend activating the "WooCommerce Multilingual" plugin to ensure that the checkout template remains consistent across different languages. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by konstantinosP-21 3 months, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
March 10, 2025 at 10:40 pm #16798686
konstantinosP-21	Background of the issue: I am trying to ensure that the checkout/payment template on my website, hidden link, is consistent across different languages using WPML. Symptoms: The template during checkout/payment is completely different when viewed in the second language. Please see how English is: hidden link And how Greek is: hidden link Questions: Why is the checkout template different in the second language? How can I make the checkout template consistent across languages?
March 11, 2025 at 4:27 am #16799260
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please let me know how this checkout page is created in the default language. Do you use a custom template or a page builder to make it? If so, please share a screenshot while editing the checkout page template in the default language. Best regards, Osama
March 11, 2025 at 7:39 am #16799665
konstantinosP-21	Hello, no it is not custom template, I used the motors template which is supported with WPML. I did not edit the checkout page, for some reason in second language it changes completely the design. Please let me know if you need more details or login details to have a closer look Many thanks Konstantinos
March 11, 2025 at 7:54 am #16799719
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi Konstantinos, Thanks for the access details. I activated the "WooCommerce Multilingual" plugin, which fixed the issue. Best regards, Osama
March 11, 2025 at 8:11 am #16799826
konstantinosP-21	Thank you so much for your prompt support!