This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to use the Advanced Translation Editor for a page that was originally translated using the Classic Translation Editor. Solution: We reviewed the client's settings and enabled the option in WPML → Settings:
"Use also for old translations created with the classic editor"
. This allowed the page to open correctly in the Advanced Translation Editor and the translation to load properly. We asked the client to clarify any specific issues they were still facing.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
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Could you please share a screenshot showing the issue on your site? This will help me better understand what is happening.
Additionally, please provide a screenshot of:
WPML → Support → Advanced Translation Editor → Error logs
This may contain useful information related to the problem.
I’ve also enabled debug information for this support ticket. Please follow the instructions in the link below to retrieve the debug information from your site and share it with us:
I had to edit the English homepage. By clicking on the pencil, it wouldn't open because it said it was being revised, but in WPML - Languages, it was locked. It was red, and when I tried to "Take and Translate," the wheel would spin. After reading various instructions online, I decided to unlock it by switching from advanced to classic to see if I could edit it, and it unlocked it. However, at that point, the page would always open in classic mode, breaking part of the layout. In fact, if you look at the page hidden link, you'll see that the text at the beginning has white space that shouldn't be there.
So I decided to delete the page and redo it with the advanced settings, but that didn't work either. Once deleted, when I reopened it, it was back in classic format, and I also had to redo the translations.
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