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This topic contains 2 replies, has 2 voices.

Last updated by Eran Helzer 1 year, 11 months ago.

Assisted by: Eran Helzer.

Author Posts
July 15, 2023 at 6:08 pm #14043005

jamesC-12

I've queued up a load of posts and it seems to of got stuck with the message:

"The Advanced Editor jobs synchronization has failed"

Can you help?

-Alex

July 15, 2023 at 9:15 pm #14043375

jamesC-12

I've tried it with just a couple and still now working..

July 16, 2023 at 11:45 am #14044335

Eran Helzer
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi Alex,

I see that you managed to connect, assign credits and use credits with this site.
Can you think of what may have changed that could have caused it to stop working?
Has anything changed regarding the sitekey registration?

Let's start with doing a minimal test, in order to see that there isn't anything interfering with communication:
- Deactivate all plugins other than WPML
- Switch to a WordPress default theme
- Try to send a page to translation
Please make sure to have a working backup of your site before proceeding.

Also, from the debug information you supplied I can see that your MySQL version is lower than WPML's minimum requirement of 5.6. I strongly recommend you reach out to your provider and ask him to upgrade this to 5.6+.
You can see all of WPML's minimum requirements here:
https://wpml.org/home/minimum-requirements/

Please update me with the additional information and if translating works in a minimal environment.

July 16, 2023 at 9:33 pm #14045459

jamesC-12

It just started working again...

Thanks anyway.

-Alex