Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 -
- 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 -

Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 11 replies, has 1 voice.

Last updated by jamesP-11 1 day, 20 hours ago.

Assisted by: Shekhar Bhandari.

Author Posts
November 7, 2025 at 7:31 pm #17558431

jamesP-11

Background of the issue:
I am trying to automatically translate all languages on my site using WPML. The languages are mapped correctly, but I'm encountering an issue. As you can see in the screenshots I have shows Romanian as an example, we need to use custom codes ro_RO, so we have ro_RO setup to map to ro

Yet it's in the error message as not being allowed - there are multiple languages with this error, yet other languages setup exactly the same work completely fine

eg slovak. sk_SK -> sk

Then we have the issue of German de_DE -> de not working, while German austrian and swiss de_AT -> de, de_CH -> de work perfectly fine - I can't figure out the pattern what's causing some to work and others to fail

Symptoms:
The following target languages do not support automatic translations. I'm getting the message in the title.

Questions:
Why am I receiving a message that certain target languages do not support automatic translations?
How can I resolve the issue of automatic translation not working for all languages?

November 7, 2025 at 9:25 pm #17558740

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

While waiting for one of my colleagues to be assigned to your ticket, please go to WPML->Languages-> Edit languages and under the language mapping column, map these languages using custom locales to the correct language and save.

Once that is done go to WPML->Translation Management->Tools and verify that the languages are showing OK there as well.

See detailed steps here:
https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/#in-the-automatic-translation-settings

Let me know your results, please.

November 7, 2025 at 10:12 pm #17558777

jamesP-11

Hey,

As you can see in my screenshots in the original post this is what I have done, multiple times at this point, and it doesn't solve the issue unfortunately

November 10, 2025 at 4:42 am #17560577

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I will help you further on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks

November 13, 2025 at 3:13 pm #17575654

jamesP-11

Sorry for the delay, we have to get permission to allow access first - this should be sorted on Monday. Just waiting for confirmation of your test account setup

November 14, 2025 at 3:22 am #17577041

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure.

November 18, 2025 at 4:48 am #17586394

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The site logins is not working showing the following error

This site can't be reached
press-new.xigen.studio took too long to respond.

Can you check it and let me know further so I can help.

Thanks

November 19, 2025 at 10:22 am #17591113

jamesP-11

Hi,

Sorry that should be sorted now and the site will load!

November 19, 2025 at 11:54 am #17591453

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I am receiving the same error, can you please check again.

Thanks

November 20, 2025 at 11:51 am #17595380

jamesP-11

Hi, So I think the issue is due to location restriction

Could we whitelist your IP?

November 21, 2025 at 8:46 am #17597786

jamesP-11

Hi Shekhar,

Thanks for providing the IP.

If that's going to be changing, we need to instead give you a basic auth password rather than using a whitelist system. Due to agreements with our client we cannot make this public.

We no longer seem to be able to send a private reply on this support forum - are you able to get private replies activated for us or otherwise confirm how we can send you the details in private?

Please note that you should be able to at least connect to the site now, even though you still need basic auth details to continue. There was previously a geography based restriction that meant you couldn't - if you could try loading the site in the meantime and just confirm if you get prompted for a username/password, that would be great.

Thanks.

November 21, 2025 at 8:57 am #17597862

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have enabled the private reply for you. Please provide the auth details.

Thanks