"The given object ID is not that of a menu item”

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Tagged: Exception

This topic contains 15 replies, has 2 voices.

Last updated by joannaT-5 1 year, 10 months ago.

Assisted by: Nigel.

Author	Posts
June 24, 2023 at 5:31 am #13888041
joannaT-5	Hello Since I have installed the WMPL on my staging server before deployment, I am getting Error "The given object ID is not that of a menu item” when re-labeling my multilingual menus (default English still works fine), but when updating French, Chinese, Russian menus manually and saving these I get this error message and then it empties the menu completely. > I have inserted in my config file of my staging server : stagingml.exclusivedubai.co and of the main server: /* Memory Limit */ define('WP_MEMORY_LIMIT', '256M'); Did not work. > I also added then in HTACCESS file: # END WordPress php_value memory_limit 256M But still not working even though WordPress memory limit shows correctly 256M Everything was working well before I installed the WPML and tried to change menus. Looking forward to receiving your guidance. Kind regards
June 26, 2023 at 4:57 am #13891859
joannaT-5	Guys, I need help pls. Above issue not resolved.
June 26, 2023 at 1:11 pm #13895697
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	Hi there, sorry for the delayed response, we have limited support available at the weekends. >>when re-labeling my multilingual menus (default English still works fine), but when updating French, Chinese, Russian menus manually and saving these I get this error message and then it empties the menu completely Can you clarify what exactly is the workflow you are following? You have an existing English menu, and from the screen to edit the menu you click the + links to create translations of the menu to other languages, and when you add content to these menus in other languages you get the error? That's unexpected, for sure. Could I take a look? This is a staging site you are working on, it seems. Could I get access to that? Let me mark your next reply as private to get credentials—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.
June 26, 2023 at 3:31 pm #13896951
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	Thanks for the details. I logged in to your staging site, but I can't reproduce the problem. I edited the Top Menu in English and used the links to create a French version of the menu, and—again—a Russian version of the menu. To each of them I just added the home page, saved the translated menu, and then checked it appeared on the front end. It worked for both French and Russian. I notice that the debug log is disabled, so I'm not sure where you would be seeing the error message in any case. If you are able to recreate the error, perhaps you could record your screen while doing so?
June 26, 2023 at 3:37 pm #13897007
joannaT-5	Thanks Nigel. I just reproduce again error by adding pages to menu, saving, then changing menu label, saving...and then the menu eventually disappeared..:-( Let me post the video showing what happens. give me 10mins.
June 26, 2023 at 3:41 pm #13897063
joannaT-5	hidden link see the link. Pb starts to show at sec 20' of the short video. Hope this helps. I also have enabled ( 'WP_DEBUG_LOG', true );
June 27, 2023 at 10:48 am #13901635
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	Thanks for the video, that helps. I can reproduce the problem, and I can see how some data in the database is erroneous, which leads to the issue, and I'm tinkering at the moment to see if I can identify why the wrong data is set in the first place. I'll update you again in a while.
June 27, 2023 at 11:01 am #13901733
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	I've run out of things I can do on your server, can I ask permission to take a copy of the site locally for testing, and to share with my colleagues?
June 27, 2023 at 11:11 am #13901825
joannaT-5	Of course Nigel, please proceed.
June 27, 2023 at 3:08 pm #13904073
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	Thanks, I've done that, and am awaiting their feedback.
June 29, 2023 at 7:21 am #13915391
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	I hadn't spotted but they did that you have an object caching drop-in plugin on the site. They found that "after saving the menu if I clear the cache from top admin bar then remove the item it works". On my local test site I deleted the drop-in plugin and re-tested, in which case I was no longer able to reproduce the problem. As it appears related to the redis cache, they proposed that you remove the drop-in plugin you currently have installed and instead install and use the latest version of https://wordpress.org/plugins/redis-cache/ on your site. Can you then re-test the issue. If it still occurs then they can investigate more thoroughly to try and find a solution. Please let me know what you find.
June 29, 2023 at 11:06 am #13917349
joannaT-5	Hello Nigel, Can you please ask your colleagues the names of the caching plugin they are referring to? The one I use is Litespeed cache. I tested again, keeping Litespeed deactivated and all other plug ins deactivated (and my theme too), and the error message still appears (I only tested ENG). JT
June 29, 2023 at 11:09 am #13917403
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	You have a redis drop-in caching plugin (screenshot from your staging site). It's that he is referring to.
June 29, 2023 at 11:22 am #13917609
joannaT-5	Understood Nigel, found it. Can you please ask the team how to install this drop in cleanly? As there is no install button. Many thanks!
June 29, 2023 at 11:54 am #13917797
Nigel WPML Supporter since 02/2016 Timezone: Europe/Madrid (GMT+02:00)	A drop-in plugin can't be added/removed from the WordPress backend like other plugins, it resides in the wp-content folder directly, rather than the plugins folder. You would normally use FTP to upload/delete etc., though you can use file manager plugins (e.g. https://wordpress.org/plugins/filester/) to do it from within the WordPress admin if that is easier. (I think the file would be called object-cache.php or similar.) If you don't know anything about it, perhaps it is added by your host. In that case, before removing, you might want to discuss the suggested change with them first.