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Tagged: Compatibility, Exception
This topic contains 54 replies, has 2 voices.
Last updated by Andrey 1 year, 8 months ago.
Assisted by: Andrey.
Author | Posts |
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October 10, 2023 at 3:09 pm #14551791 | |
rosalieb |
Without deactivating the Woocommerce and Woocommerce Multilingual and noot disabling the WMPL, messed up the header and the footer of the website while the default language is totally fine. |
October 10, 2023 at 3:19 pm #14551819 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Thanks for the update. So you are not seeing the problem, am I right? |
October 10, 2023 at 3:30 pm #14551999 | |
rosalieb |
I see the problem. Please read my response carefully. " Without deactivating the Woocommerce and Woocommerce Multilingual and not disabling the WMPL, messed up the header and the footer of the website" That means the header and the footer are broken as I mentioned repeatedly. 1. I will explain it again because we are in this loop over and over and it seems you did not understand what I'm saying and I'm getting frustrated with this. You asked me not to deactivate the Woocommerce and Woocommerce Multilingual and not disable the WMPL and the result is THE HEADER AND FOOTER OF THE WEBSITE IS BROKEN. 2. If I disable the Woocommerce Multilingual and WMPL my website header and footer work perfectly fine. What I see here is that the WMPL and Woocommerce Multilingual are breaking my website header and footer. You have the admin and FTP access to my website you can see it yourself if you are confused about what I'm talking about. I'm getting so frustrated because it's been over a week since we had this conversation and nothing is being solve. My website is past due for its TOT because of this issue. |
October 10, 2023 at 3:44 pm #14552215 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
I will perform another test on your website as I am unable to reproduce the reported issue. |
October 10, 2023 at 3:47 pm #14552253 | |
rosalieb |
Thank you. |
October 11, 2023 at 12:42 pm #14559251 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Could you please check the FTP access credentials? It doesn't work for me. Login or password incorrect. I set the next reply as private. |
October 12, 2023 at 1:38 pm #14566503 | |
rosalieb |
Any update???? |
October 12, 2023 at 2:59 pm #14567147 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
The FTP access still doesn't work. Could you please check this? Response: 331 User *********************.ch OK. Password required Command: PASS ****************** Response: 530 Login authentication failed |
October 13, 2023 at 1:13 pm #14573469 | |
rosalieb |
Would you please set the next reply to private? |
October 13, 2023 at 1:28 pm #14573743 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Yes, sure. Thank you. |
October 13, 2023 at 5:10 pm #14574745 | |
rosalieb |
Hi Andrey, just checking for an update. |
October 16, 2023 at 1:40 pm #14585529 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
I am sorry to repeat this, but could you check the FTP access yourself? I still cannot log in via FTP. Maybe it is country-specific? |
October 16, 2023 at 2:37 pm #14586091 | |
rosalieb |
I created the FTP file correctly I don’t know why you can’t login. Please have someone assist me with this issue because it’s been over two weeks. If no one can help me then I would like a refund. |
October 16, 2023 at 5:21 pm #14587435 | |
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00) |
Can I make a copy of your site to check it locally? For this, I'll need to install a "Duplicator" plugin on your site temporarily. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide me with the snapshot and send me the installer file and the zipped package you downloaded. |
October 17, 2023 at 12:24 am #14589189 | |
rosalieb |
Yes, make a copy and check it. |