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This topic contains 54 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author Posts
October 23, 2023 at 2:15 pm #14639123

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

It is indeed a strange issue. Today, I noticed it again until I refreshed the page. I have contacted a colleague to assist me in investigating the problem further.

October 23, 2023 at 2:56 pm #14639553

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I noticed that you are no longer using WPML, and it turned out that today, I replicated the issue without WPML. I am attaching the screen. It makes me think that something else is affecting the problem.

Jacques-Du-Manoir-Swiss-Watch-Outlet(1).png
October 23, 2023 at 3:39 pm #14640011

rosalieb

Hello, decided to uninstall WMPL since it’s been over 3 weeks and problem is not been solved. I’m using polylang and the header and footer is not translated yet.

October 23, 2023 at 8:17 pm #14641131

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the update. As previously mentioned, the issue persists even without WPML. The header and footer are still displayed as you initially reported. Please let us know if you decide to give it another try with WPML.

October 24, 2023 at 2:16 pm #14648643

rosalieb

`Hi, I re-installed WMPL, and it's still the same. I'm wondering if it could be the Ajax ( which I'm not sure if the theme I'm using is using Ajax) or it could be the theme itself?

October 24, 2023 at 8:31 pm #14650829

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I don't think the issue is related to AJAX, as I didn't notice any loading via AJAX. It might be caused by the combination of plugins and the theme. To troubleshoot, I suggest testing with the parent DIVI theme first. If the issue persists, try disabling all plugins and testing again

October 26, 2023 at 2:02 pm #14671257

rosalieb

Do you think it's the menu synchronization? I did not synchronize my menu. I read the documentation but can't seem to understand how the menu synchronization works and affects my menu. Can you explain it to me in a simpler way? Because no matter what I do, the header and footer on some pages are still broken. It makes me think its the menu synchronization.

October 27, 2023 at 7:10 am #14675427

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I do not think it's the menu synchronization, as the problem persists even when WPML is inactive on the original page.

The purpose of WPML's menu sync tool is to ensure that your menus are consistent across all languages. This is achieved by modifying the translated menus to match the default language menu, including adding, removing, and updating menu items. The menu synchronization is about synchronizing the menu items in your menu. It doesn't synchronize anything related to the menu layout.

October 28, 2023 at 12:25 am #14682429

rosalieb

I deactivated the WMPL the default page works fine. I deactivated all plugins and just left the theme and wmpl still the problem persists. It has gotten better only a few pages' headers and footer are broken.

October 30, 2023 at 8:49 pm #14695125

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I know how this is frustrating. I took another look at the website and saw the issue on the original pages. I attached screenshots with all WPML plugins deactivated. I am sure that if it works well without WPML, it would be okay with WPML.

Swiss-Watch-Outlet-Your-luxury-watch-brands.png
Roamer-Swiss-Watch-Outlet(1).png