The hero section is not updated on the secondary language

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Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 5 months ago.

Assisted by: Carlos Rojas.

Author	Posts
February 22, 2024 at 11:48 am #15333257
jesperL-13	The hero section is not updated on the secondary language
February 22, 2024 at 12:20 pm #15333458
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, This is the ticket where we will continue working on solving the issue I have set your next answer private so you can share the access credentials (administrator role) to the site in a secure way. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back-up the site before providing us access. If we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
February 22, 2024 at 12:20 pm #15333459
jesperL-13	I will try and invite you again. Please write what e-mail to use. I will copy paste it.
February 22, 2024 at 12:46 pm #15333581
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Please use any test email or the one I already shared (carlos.r@onthegosystems.com)
February 22, 2024 at 1:01 pm #15333678
jesperL-13	I have made a new user for you. Please check your email and/or spam. You can login at this page: *** Let me know, when you can login.
February 22, 2024 at 1:30 pm #15333796
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I haven't the invitation email. I recommend you manually create the user in the WordPress backend and share the credentials in your next message that I have set private again.
February 22, 2024 at 1:50 pm #15333885
jesperL-13	I will try and invite you again tomorrow or maybe ask your co-worker.
February 22, 2024 at 1:52 pm #15333887
jesperL-13	Besides that please remove our login URL from this chat, because I dont want other people to see it. You said everything is private?
February 23, 2024 at 11:34 am #15337331
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, 1.- Yesterday night I got your email with the credentials but they are not working. Is there any reason you can't share the credentials in the usual way? (in the private section I have enabled it for you a few times) 2.- Is the issue solved or do you still need assistance? Note: The credentials you shared via email are not working anymore and I deleted the login link from your message as requested.