After translating one of our product pages to Japanese it no longer appears on the website and the link becomes a 404 page. Only when we open it on the backend does the page open. hidden link; target="_blank">hidden link />
Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I regret to inform you that I'm unable to transform this ticket into a chat. However, you have the option to initiate a new chat to address the matter.
Nevertheless, if you prefer to proceed here, kindly utilize the private reply option I have made available to share your Website WP admin access credentials.
Hello, I am not getting the option to initiate a chat. Can we continue on ticket and use team viewer? I Think it would make the process faster. Also only specific IP's can enter our WP so using team viewer would be the only way we could give you access to enter the backend.
I apologize, but offering assistance through TeamViewer is not in line with our support policy. However, could you please follow the instructions outlined in this link to provide a copy of the site with us: https://wpml.org/faq/provide-supporters-copy-site/ ? This process would enable me to work on a local copy of your website. If I discover a solution, I will then guide you through the necessary steps to resolve the issue.
Regarding the functionality of our live chat system, when you initiate a new support ticket, an option for a live chat session will be presented automatically if a representative is available at that moment. If not, your request will be converted into a support ticket automatically.
