I am using a page builder called Live Canvas on my site. I have translated the contents into 2nd language with wpml, However, the footer can't show up the 2nd language content.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
After reviewing your website, I'm uncertain about the functioning of the live canvas page builder template. Could you kindly explain the process of assigning the footer template to your homepage?
I've checked the documentation and I cannot find any information on how to assign a footer to a page hidden link
Indeed, the template automatically assigns the footer to pages, and I didn't pay any effort to concern about it. So I can't answer you about the mechanism of the footer.
I have contacted the template developer and he said he is replicating in a stage environment on my issue. Let's see what will his answer be.
If both parties can't solve my issue, I have to find other options. It is so disappointing.
I am thinking of finding a script (or the wpml developer could provide me) to respond to the specific language version. Let's say the same footer contains both Chinese and English content with separate blocks. If in the Chinese version, the Chi version block content will be shown and vice verse.
Could you kindly give me some examples of the script? thanks
We apologize for the inconvenience, sorry, I couldn't provide your any scripts if I couldn't understand how the page builder works.
But in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
Please go ahead. You can check the website details on your server. Since I have added a custom script to solve the issue temporarily and keep going to add new content, please make sure you won't make any updates on my server website is fine to me. Thanks for your help.
I've managed to recreate this problem on our local development site, and unfortunately, I don't have an immediate solution. I would like to take this opportunity to escalate the matter to our 2nd Tier Support for more specialized assistance.
