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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 5 months ago.

Assisted by: Osama Mersal.

Author Posts
October 30, 2023 at 8:46 am #14689189

diegoC-51

I translated some patterns using the advanced translator, but once I started the process, the translation doesn't complete. It has remained as shown in the attached image since yesterday.
Can you help me to fixit please?

Best regards

2023-10-30_09h37_11.jpg
October 30, 2023 at 10:11 am #14689825

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 30, 2023 at 10:30 am #14689983

diegoC-51

Hi
Thank you for your reply.
Now it seems to work correctly! 🙂
I Iwill contact you again if I see the problem again.
Thank you!

October 31, 2023 at 2:45 pm #14701047

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

Best regards,
Osama

October 31, 2023 at 6:52 pm #14703323

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details and your comment about the snippet. I ran the troubleshooting functions in WPML-> Support-> Troubleshooting.

After that, I updated a pattern in the default language and its translation, which worked correctly. (hidden link)

Kindly check if the translations work as expected.

Best regards,
Osama