[Resolved] The site does not accept reservations with the WPML String Translation plugin

Hi Fernando,
Thanks for contacting WPML support.

Before providing the access details, could you please provide us with the WordPress debug.log?
This will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue by enabling String Translation and make a reservation then check if any errors were saved to the debug.log log file inside the /wp-content/ directory.

If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

Kind regards,
Mohamed

I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the issue without affecting your live site.

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

Hi,

After importing the site copy locally, I couldn't replicate the issue (Without making any changes)

Kindly check this recording: hidden link

Please clear the site's cache memory, including the theme's cache and server-side cache if exists, then check if the issue persists.

If that didn't help, kindly contact the hosting provider and check if they can find more details about this issue in the server error logs and let us know their feedback.

I see also multiple fatal errors from the theme:

[22-Dec-2023 15:03:35 UTC] PHP Fatal error:  Uncaught TypeError: floor(): Argument #1 ($num) must be of type int|float, string given in /....../wp-content/themes/wprentals/libs/help_functions.php:6495

[23-Dec-2023 05:47:01 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function wprentals_add_pins_icons() in /....../wp-content/plugins/wprentals-core/admin/options-init.php:2211

[23-Dec-2023 22:06:22 UTC] PHP Fatal error:  Uncaught ArgumentCountError: 9 arguments are required, 5 given in /....../wp-content/themes/wprentals/libs/ajax_functions_edit.php:751

I suggest contacting the theme's support regarding those errors.

Thanks, I will be waiting for your updates.

Hi Fernando,
I wish you a happy new year.

I'm glad to hear that the issue is resolved, thanks for sharing this info. I couldn't test it because the property you shared shows a "Page not found" message.

If the translation had a different number of the "%s" placeholders, it's expected that you may encounter some issues.

Those are placeholders for PHP variables, so they should be added to the translation in the same way used in the original string.

Kind regards,
Mohamed