This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was trying to translate the phrase 'قمة{category} أخبار' and expected to see 'Top {category} news' in English. Instead, they saw 'same-{category} أخبار'. Additionally, there was a concern about the default language of strings.
Solution:
We requested temporary access (wp-admin and FTP) to the client's site to better understand the issue. We also mentioned the possibility of installing a plugin like "Duplicator" or "All in One WP Migration" to replicate the site locally, with the client's permission. We emphasized the importance of the client making a backup before providing access. After gaining access, we could not find the untranslated content on the English version of the page provided. We asked the client to confirm if the issue was resolved. Regarding the default language of strings, we opened a new support ticket to address that separately.
If this solution doesn't look relevant to your issue, please open a new support ticket with us.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 4 months ago.
Assisted by: Lucas Vidal de Andrade.
