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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with translated forms on your website, where customers are unable to submit enquiries through these forms.
Solution:
We recommend you manually correct the form code until a permanent fix is released. Here are the steps you should follow:
1. Access the translated form in the other language. For example, for French, edit the 'eonyx Contact Form_equivalent largeur' form.
2. In the form code, remove the equal sign (=) and replace 'espace réservé' with 'placeholder'.
3. Save your changes.
For instance, your form code might initially look like this:

<p>[email* espace réservé customer-email "Votre E-mail (obligatoire)"]</p><p>[text   customer-phone placeholder="" "Numéro de téléphone"]</p><p>[textarea*   customer-message placeholder Message"]</p>

After applying the changes, it should look like:

<p>[email* customer-email placeholder "Votre E-mail (obligatoire)"]</p><p>[text   customer-phone placeholder "Numéro de téléphone"]</p><p>[textarea*   customer-message placeholder "Message"]</p>

If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. For further assistance, you can also visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 16 replies, has 1 voice.

Last updated by Itamar 6 months, 1 week ago.

Assisted by: Itamar.

Author Posts
October 21, 2025 at 2:19 pm #17503446

aduanL

Hi Itamar,

Thank you very much for your help.

But our website has another contact form, name "eonyx Contact Form" which has the same problem, you may check this link: hidden link
Could you please also fix it for us?

Thank you

October 27, 2025 at 11:11 am #17521572

Itamar
WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

I've corrected this issue on your site by editing the translations for the 'eonyx Contact Form'.

Can you please confirm it is corrected now?

Thanks,
Itamar.